Job Location: Eau Claire, Wisconsin Department:
Collections Facility:
RCU Corporate Center Shift:
Approximately 40 hours per week. Must be available Monday - Friday 8:30 AM - 7 PM and Saturdays 8 AM - 4 PM.
Job Opening Number
2687
Wages Base rate of $11.70/hour. In addition, we pay Performance Bonuses ranging between 5% - 10% of your annual earnings.
Job Description
Candidate will recover funds loaned prior to liquidation and/or losses in a firm, courteous, and business like manner, following RCU's policies and procedures as well as the Fair Debt Collection Act. This will include:
• Contacting Members (and co-signers) regarding delinquent loans, credit cards, TYME/Checkcard overdrafts, and NSF checks or fees.
• Analyze and resolve accounts in the best interest of the credit union; to maintain Member goodwill; and attempt to maintain the Member in good standing.
• Process real estate foreclosures.
Required Skills
* High school diploma or equivalent
* Excellent interviewing and listening skills, and the ability to exhibit poise, composure, and patience when dealing with people
* Good typing and computer keyboard skills required
* Knowledge of Microsoft Word, Excel, Internet and Outlook
* Pleasant, professional and clear voice
* Excellent communication skills in person, on the telephone, and in writing
* Ability to handle stressful situations
* Ability to exhibit composure, patience, and poise when dealing with difficult situations involving members and/or employees
* Ability to work with little or no supervision
* Must maintain confidentiality in all RCU matters
* Willingness to attend classes or seminars pertaining to collection laws and regulations
* Ability to commit to working at RCU for a minimum of 2 years due to our extensive training program
