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Koch Industries, Inc.
Client Technologies Manager
Job Location: Park City, Kansas
Job Type: Full Time
Facility:
Koch Business Solutions, LP
Koch Business Solutions, LP
Koch Business Solutions, LP is the centralized shared service company that provides services to all Koch companies. Our major product lines include Human Resources Services, Technology Services, and Accounting/Financial Services. Koch Business Solutions' employees share Koch Industries core values of humility, integrity, and respect for others. These values also include a discovery mentality, which is reflected in our employees' initiative and desire to learn. The result is Principled Entrepreneurship™, - doing well by doing good. Our customers view us as valued partners in their success.
Location:
Wichita
Travel Involved:
10-20%
Position Summary
Koch Business Solutions (KBS), LP, delivers flexible business infrastructure solutions for the companies they serve in the areas of accounting, corporate services, human resources, tax and technology services.
We are seeking an individual to join our team in a multi-faceted management role that manages field service technicians in multiple locations. Your core role will be to provide clear vision and leadership to the team to ensure business needs are met and that team efforts provide long-term value. As well as, ensure deskside support needs are met for Remote and Homebased clients in a timely and effective manner to maintain production ability and ensure information regarding relevant projects or issues is fully communicated within ETS (Enterprise Technology Solutions) and between IT Support Groups to drive action and create long-term value.
Expectations include:
- Collaborate with the different business account managers and key individuals to ensure needs and expectations are being met
- Ensure all team members clearly understand Market-Based Management and philosophy and principles.
- Ensure all team members have clear Roles Responsibilites and Expectation’s and understand how their individual contributions provide value to Koch Business Solutions.
- Monitor support request volume and SLA-met rate to ensure timely service
- Maintain regular client communication to understand issues and validate service quality
- Design and ensure appropriate compliance with consistent support processes to minimize cost and improve quality.
- Provide guidance to team in finding technical resources and/or assistance as needed to meet client needs
- Partner with Help Desk to maximize first-call resolution
- Utilize Reports and Metrics to quantify support provided to client base. Provide info to clients in a continuous-improvement feedback loop.
- Communicate to all groups issues and information that can impact problem resolution or create value
- Participate as ETS representative on business unit or IT teams that can add long-term value
- Exercise Decision Rights appropriately to create long-term value, and qualify for increased Decision Rights
- Proactively identify opportunities to increase long-term value with other IT groups and the business.
**THIS POSITION DOES NOT HAVE A SPECIFIC LOCATION IDENTIFIED. WE WILL CONSIDER CANDIDATES WHO LIVE NEAR A KOCH INDUSTRIES, GEORGIA PACIFIC OR INVISTA FACILITY**
Requirements
* 5-10 years experience in the IT field, managing people and/or Enterprise level projects
* Ability to manage IT workers supporting diverse business client base.
* Understanding of IT needs of corporate-type client base.
* Experience in planning and leading application implementations across a large and diverse client base.
* Excellent communication, problem-solving, and leadership skills
* Bachelor’s degree
Prefered work experience and skills:
* Proven management experience over a large group of IT support workers.
* Demonstrated ability to implement long-term value adding processes to business or support environment.
Compensation / Benefits:
Competitive wages and benefits packages commensurate with experience. For additional benefit information, go to http://www.kochcareers.com/benefits_n.asp. We are an equal opportunity employer. M/F/D/V
Koch Industries, Inc.
We are an equal opportunity employer. M/F/D/V
Drug tests are required, unless prohibited by state law
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