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Plexus Corp.
VP - Customer Management (Defense/Security/Aerospace)
Job Location: Louisville, CO
At Plexus Corp., we value the skills that you have gained and pride ourselves on hiring the best and the brightest. We are currently searching for an experienced leader with the drive to be a strategic force, one who wants to reach the pinnacle of their career while developing people around them. Plexus provides comprehensive product development and manufacturing services to Fortune 500 companies in the Wireline/Networking, Wireless Infrastructure, Medical, Industrial/Commercial and Defense/Security/Aerospace industries. Customers like GE, Johnson & Johnson, Honeywell, Siemens, and Juniper Networks turn to Plexus for product design, state-of-the-art prototyping, test solutions, board-level manufacturing and higher-level assembly. At Plexus we take pride in our employees and our services. Join our award winning team and experience the Plexus difference today!
Job Overview
This is a key leadership position within the Global Customer Services organization. The primary purposes of the position are: one, to define and articulate Plexus? strategy in a particular market sector and two, to drive tactical activities which support these strategies and maximize profitable revenue growth with existing customers such as account strategy development, staff management and training, negotiating, conflict resolution, pricing, selling, closing, and reporting. This position will function in tight co-operation with the Market Sector VP to lead the Market Sector.
Responsibilities
1. Market Sector Strategy Development Utilizing market sector knowledge and research, work with key Plexus individuals who are involved with and servicing the market sector to create and update a sector service offering strategy. The elements of the strategy need to be documented and communicated within Plexus. The strategy should contain at a minimum:
- Total addressable market by Plexus
- Customer accounts by division with revenue/profitability goals
- Penetration strategies (who, when, how, etc.)
- Tactical metrics
- Plexus required service offerings and solutions
2. Market Sector Team Leadership In cooperation with the MSVP, provide direction, feedback and development to a focused team supporting the specific market sector activities. The team directly includes Customer Managers/Directors, Contracts Directors, and costing teams. The team may indirectly include a Market Analyst, Account Executives, subject matter experts in Engineering, Manufacturing and Materials, other Business Development personnel, and other disciplines as the business may require.
3. Market Sector Knowledge Provide knowledge, direction and establish expectations specific to the market sector. Create and maintain a base of knowledge (database and in-depth understanding) of the market sector. Communicate internally to Plexus the drivers that may be changing and impacting the market sector, and how those changes impact Plexus.
4. Existing Customer Knowledge Communicate with the Sector and Customer Team to maintain a working knowledge of each Plexus customer in the market sector as to products, markets, key people, funding, revenue, competition, future manufacturing strategy, etc, Using this knowledge, work with the team to develop an understanding of the impact of those facts on revenue to Plexus by service offering.
5. Portfolio Management Proactively manage the portfolio of customers within the sector ensuring the achievement of revenue, margin, ROIC, and working capital goals. Drive the forecasting process with in the sector. As part of this responsibility lead the costing, pricing and contracts efforts within the sector, effectively balancing risk against reward.
6. Customer Account Development Provide leadership to Plexus resources supporting all existing customers in the sector, driving the teams to meet and exceed customer expectations, resulting in high levels of customer satisfaction. Work with the Customer Managers/Customer Directors to define mutually acceptable customer-specific business goals and objectives and ensure account strategy plans are in place to achieve them. These plans should increase profitable revenue, expand our service offering with the customer, and increase customer "stickiness". Work to provide consistency across Plexus with regard to the way we manage customers and Customer Teams.
7. Staff Management Recruit, develop, train, manage, and lead Customer Managers/Customer Directors within the sector. Create and manage the Customer Management budgets, as required. Establish and maintain regular communication with the Customer Managers/Customer Directors, Program Managers, Sector Teams, and Site Customer Teams
8. Executive Level Relationships Develop executive level relationships with customers within the sector. Enable additional peer level executive relationships between Plexus and our key customers. Ensure these executive relationships are maintained and leveraged to growth the business and increase customer satisfaction.
9. Internal Communications Monthly and/or as required, report to the executive team, a market sector recap highlighting all of the above, including customer satisfaction reports and forecasts.
Qualifications
All candidates must have legal authorization to permanently live and work in the United States without visa or employer sponsorship.
1. Bachelor's degree in business or engineering. MBA or similar post-graduate degree strongly preferred.
2. Individual typically has 10 plus years experience in the EMS industry and/or the relevant market sector, and possesses direct experience working with the targeted market sector.
3. Individual should have increasingly responsible leadership experience involving strategy development and deployment, operations leadership, business development leadership and team-building.
4. Employee should have demonstrated success in an executive level setting.
5. Individual should meet Plexus' Leadership Competencies.
6. The individual must be self-motivated with the ability to work independently and in a team environment, and have the ability to follow through on assignments with little to no supervision.
7. The employee must posses the ability to understand, summarize and explain complex technical, technological and business concepts.
8. The employee must possess a working knowledge of MS Office, including advanced computer skills in MS Excel and MS PowerPoint.
9. The employee must possess strong written and verbal communication skills, quantitative analysis ability, attention to detail, time management skills, and organizational skills.
10. The employee must possess strong presentation skills and the ability to represent Plexus Corp. in a professional manner.
11. The individual must understand and be capable of effectively communicating the value of all of Plexus services: design, development, test, prototyping, manufacturing, supply chain solutions, and end market services.
12. The individual must interact well in a cross-functional team and maintain the confidentiality of all customer and company information.
13. The position requires proven ability to influence others, possess conflict resolution and negotiation skills and other leadership competencies as defined by the company.
Let Plexus position you to achieve your career goals within a world-class organization that will value your leadership, expertise and desire to succeed. In addition to offering a competitive salary and bonus opportunities, Plexus offers an excellent benefits package including a 401(k) plan, tuition reimbursement and medical, dental and vision insurance.
Performance Standards: Employee will be reviewed at least annually on his/her ability to achieve the outcomes stated above. Additionally, the employee must successfully complete all internal training courses offered by the company
How to Apply:
Plexus Corp.
All offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Plexus Corp. is an Equal Opportunity/Affirmative Action Employer.
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