Linux/Prism Support Engineer
Advanced Control Systems, An Indra company (ACS)
Advanced Control Systems, An Indra company (ACS)
Please include salary requirements with your resumes.

Job Location: Norcross, Georgia
Job Type: Exempt
Department: Customer Care
Facility: Corporate Office
Shift: First
Hours: 8a - 5p
Category: Engineering
Relocation Assistance: none
FLSA Status: non-exempt
Security Clearance: none
Salary: Negotiable
Advanced Control Systems is a major supplier of utility automation systems that provides smart grid solutions to the global electric power industry.  Dedicated to the timeless contribution of real-time energy management solutions, innovative products and services, we have established a reputation for technological innovation and leadership in the evolution of intelligent power.

The Linux/Prism Support Engineer is an entry level technical position responsible for the response, resolution and escalation of incoming technical issues and requests submitted by phone and email.  The objective of the Linux/Prism Support Engineer is to provide excellent customer service to customers that utilize PRISM/SCADA

Why choose Advanced Control Systems?  We seek out the best talent and provide you with resources for career development, support and the chance to learn our industry and advance thorugh innovation and leadership.  Choosing a career with Advanced Control Systems means joining a great company and being part of a great family.

Duties and Responsibilities
  • Provide Technical support, manage, and close cases for customers who utilize PRISM/SCADA systems via the ACS Help Desk. 
  • Work with management and peers to identify issues, provide fixes, close cases, and develop best-practices to prevent repeat issues
  • Learn and trouble shoot advanced applications (OMS, ICCP, DASMap, DMS, Oracle).
  • Perform remote diagnostics via VPN
  • Load, verify and configure software modules
  • Provide occasional on-site technical support
  • Upgrade software on existing systems as required
  • BSEE or BSCS from an accredited college or university
  • 1 - 2 years practical experience in providing support to technology customers
  • Knowledge of Linux and experience with computer-based Windows applications
  • Knowledge of or ability to learn computer based Windows applications, knowledge of Linux is a plus
  • Electric utility experience a plus
  • Ability to assist customers with questions via telephone, e-mail, or in person
  • Ability to pass ACS background check, including drug screen

How to Apply:
Please include salary requirements with your resumes.

Advanced Control Systems, An Indra company (ACS)

Accommodations for Applicants with Disabilities Advanced Control Systems, An Indra company (ACS) is committed to assuring equal employment opportunity and equal access to individuals with disabilities.  ACS will provide reasonable accommodation in the application and employment processes to qualified individuals with disabilities to enable such individuals to perform the essential functions of the position for which he/she is applying or in which he/she is employed. For assistance in the application process, please contact Human Resources Department

Advanced Control Systems, An Indra company (ACS). is an Equal Opportunity/ Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, disability, veteran status, genetic information or other protected status, covered by applicable federal, state or local law.

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