Customer Care Engineer
Advanced Control Systems, Inc.
Advanced Control Systems, Inc.
Please include salary requirements with your resumes.

Job Location: Norcross, Georgia
Job Type: Exempt
Department: Customer Care
Facility: Corporate Office
Shift: First
Hours: 8a - 5p
Category: Engineering
Relocation Assistance: none
FLSA Status: Exempt
Security Clearance: none
Salary: Negotiable
Advanced Control Systems is a major supplier of utility automation systems that provides smart grid solutions to the global electric power industry.  Dedicated to the timeless contribution of real-time energy management solutions, innovative products and services, we have established a reputation for technological innovation and leadership in the evolution of intelligent power.

We are currently seeking a dedicated, fast-learning Customer Care Engineer to join our team in Norcross, GA to perform a wide variety of customer support activities to customers that utilize PRISM/SCADA power systems, with an emphasis on our advanced applications.

  • Provide Technical support, manage, and close cases for customers who utilize PRISM/SCADA systems via the ACS Help Desk.  Work with management and peers to identify issues, provide fixes, close cases, and develop best-practices to prevent repeat issues
  • Learn and trouble shoot advanced applications (OMS, ICCP, DASMap, DMS, Oracle
  • Perform remote diagnostics via VPN
  • Load, verify and configure software modules
  • Provide occasional on-site technical support
  • Upgrade software on existing systems as required
  • BSEE, BSCS, MSEE, or MSCS from an accredited college or university
  • 0-5 years practical experience in providing support to technology customers
  • Knowledge of or ability to learn computer based Windows applications, knowledge of Linux is a plus
  • Electric utility experience a plus
  • Ability to assist customers with questions via telephone, e-mail, or in person
  • Ability to pass ACS background check, including drug screen

How to Apply:
Please include salary requirements with your resumes.

Advanced Control Systems, Inc.

Accommodations for Applicants with Disabilities Advanced Control Systems, Inc. (ACS) is committed to assuring equal employment opportunity and equal access to individuals with disabilities. ACS will provide reasonable accommodation in the application and employment processes to qualified individuals with disabilities to enable such individuals to perform the essential functions of the position for which he/she is applying or in which he/she is employed. For assistance in the application process, please contact Human Resources Department

Advanced Control Systems, Inc.. is an Equal Opportunity/ Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, disability, veteran status, genetic information or other protected status, covered by applicable federal, state or local law.

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