Hourly Job Posting:  IT Support Specialist

Date of Posting: 3/6/2013
Department: IT
Reports to: Tony Houseman

Description: 
This position is responsible for the installation, modification, and repair of employee computers, peripherals and software systems, and provides technical assistance and training to employees.

Responsibilities Include:

• Install, modify and repair end user computers, peripherals and software systems.
• Provides technical assistance and training on Windows, Mac OSX, iOS and Android.
• Monitor Help Desk system and resolve end user software and hardware issues.
• Perform basic network troubleshooting as it relates to end-user devices.
• Support desktop, laptops, mobile devices, printers and software.
• Evaluate end user software and hardware needs to establish requirements for new systems.
• Assists in tracking software licensing and hardware inventory.
• Develop training materials and procedures and train end users in the proper use of hardware and software.
• Other tasks as assigned which will include off hours and weekend tasks.
• Willingness to work a non-standard shift (e.g. 4:00am to 1:00pm) and be part of a 24x7 on call rotation.

Qualifications:

• Two year degree or certification in IT related field or equivalent work related experience.
• Two years of experience
• Working knowledge of latest personal computing device and peripheral trends.
• Demonstrated understanding of basic networking concepts.
• Strong planning and organizational skills.
• Exceptional customer service skills.
• Analytical, problem solver.

If interested, please email your resume to THIS EMAIL no later than March 31, 2013