Software Support Specialist

Both full-time and internship positions are available. This is a challenging opportunity that will allow you to demonstrate your expertise while assisting growers and dealers with installation, operation, training, and troubleshooting of their Precision Farming Software. You will work out of our main office, primarily focused on customer technical support. Your work will have an impact on the development of current and future products.

Responsibilities

• Provide outstanding technical and customer service to owners and dealers via telephone or email.
• Troubleshoot precision farming software.
• Assist with customer, dealer, and internal training.
• Give product presentations to dealers or other interested parties.
• Assist with software product testing.
• Process orders and document product and customer information.
• Provide input for continual improvement and development in a team environment.

Qualifications

• Strong computer skills on Microsoft platforms and related software.
• Aptitude for hardware/software technical systems.
• Ability to work well in a team environment.
• Ability to communicate effectively with customers, dealer and coworkers.
• Demonstrates skills to accurately and efficiently solve problems in a fast paced environment.
• Agriculture background helpful.
• Comfortable with Public Speaking.