SUMMARY: Under the direction of the Branch Manager, this team member must be able to deal with any customer, on any financial need, in a professional and knowledgeable manner. Contribute directly to the achievement of sales goals by recognizing opportunities to sell and cross-sell products/services in an in-store-banking environment. Responsible for providing a full range of banking services, with emphasis on developing/maintaining a personal banking relationship with new and existing customers. Act in full capacity of a personal banker including processing routine transactions, selling all bank products and assisting with other service needs. Meet with customers to maximize sales opportunities through greeting and branch contacts.

ESSENTIAL DUTIES AND RESPONSIBILITES: Other duties may be assigned.

1. Contribute in the achievement of branch sales goals by aggressively selling products to new and existing customers by identifying problems, needs, and opportunities.
2. Recognize selling opportunities and effectively cross-sell bank products and services.
3. Refer qualified customers to specialized sales forces.
4. Introduce products and services through greeting customers in front of the branch.
5. Provide exceptional customer service.
6. Acknowledge customer complaints and follow up to ensure customer satisfaction.
7. Handle customer transactions quickly, accurately, and efficiently, adjusting speed to traffic flow. Maintain and balance cash drawer following the established guidelines.
8. Maintain in-depth knowledge of products and services. Includes possessing knowledge of competitors products, practices, facilities, and prices in order to effectively sell bank products.
9. Develop an overall understanding of the consumer loan process. This includes analyzing credit reports, reviewing loan applications, preparing loan worksheets, and managing credit and collateral exceptions.
10. Participate in branch promotions, participate in the development and implementation of the 13 week branch marketing plan.

TEAM ACCOUNTABILITIES:

1. Cross-Sell other services of the bank.
2. Maintain a high level of cooperation and rapport with all associates.
3. Contribute to the overall growth, stability, and profitability of the organization.
4. Formulate and communicate new ideas and suggestions for improved efficiency and service.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED)
• Successful completion of Teller, Deposit Counselor and Fundamentals of Lending is required within the first 90 days.
• Previous sales experience is preferred.
• Background in banking and or customer services is preferred.

OTHER SKILLS AND ABILITIES:

• Must possess product knowledge to successfully cross-sell Arvest bank products and make referrals
• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, copier and FAX machines
• Must be able to move from department to department or bank to bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, talk, and hear.

The associate must occasionally lift and/or move up to 52lbs.

Specific vision abilities required by this job include close vision, color, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually high.

This position is currently accepting applications.