SUMMARY: Under the supervision of the Chief Operating Officer the Systems and Operations Administrator performs various functions in a manner which assists with the running and/or servicing of the divisions business and operations. This incumbent will serve as a primary resource point for associates answering and interpreting (FLSA language) policy, procedural, informational or technical inquiries, requiring a thorough knowledge of the divisions services, organizational structure, as well as the use of independent judgment and discretion in the release of confidential or sensitive information.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Performs a number of administrative, technical, and analytical tasks in support of a division president and chief operating officer, including analyzing and recommending changes to operating practice; planning long- or short-term business objectives; analyzing data; drawing conclusions, and recommending changes; and handling complaints.
2. Serves as central liaison for division in the dissemination of information.
3. Establishes and maintains files concerned with projects, staffing, budgeting and/or policy matters; records actions taken on sensitive issues, and is responsible for releasing information to authorized parties.
4. Administer user security over divisions different systems and applications.
5. Assist in the customization and development of system documents, reports and general software interfaces.
6. Troubleshoot end user issues concerning divisions production software and act as a liaison between the division and different software vendors support desks.
7. To assist with training on production software releases and new software application implementations.
8. Participate as required in testing new releases, products, and customizations prior to live installation and insure they are installed in a timely and accurate manner.
9. Provide recommendations to division on methods for implementing more standardized/efficient processes in end user departments for data conversions.
10. Stay informed of industry changes and advancements to ensure ability to present meaningful solutions through attending training sessions and annual user group conferences.
11. Occasional travel and overnight stays to division sites and other locations for training and new implementations.
12. Arranges schedule of appointments for supervisor and staff, exercising discretion in committing division presidents and chief operating officers time and in referring caller or visitor to another appropriate source of information or service.
13. May perform special projects and lead project management as required by the department.
14. May maintain policy and procedure manuals for the department.

TEAM ACCOUNTABILITIES:

1. Support and uphold the Arvest Mission Statement.
2. Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
3. Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the companys overall operation.
4. Foster and promote the proper company image at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED)
• Additional college level course work would be beneficial, but not necessary.
• One (1) to three (3) years previous experience in Title: and closing operations is preferred. Excellent interpersonal relationship skills are required to deal with customers, vendors, and division management.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to occasionally work outside of normal business hours.
• Must be able to move from department, division, or bank to department, division, or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and sit. The employee occasionally is required to stand and walk; use hands to finger, handle, or feel objects: bend; and reach with hands and arms.

The employee may occasionally lift and/or move up to 40 pounds and must be able to reach and carry.

Specific vision abilities required by this job include close and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This position is currently accepting applications.