SUMMARY: Under close supervision incumbents perform various functions that support the department and enables lenders and managers to effectively generate quality loans for the bank. This includes assisting lenders and providing exceptional service to customers who have loans in process. Work is mainly focused on gathering the correct documentation for less complex loans and maintaining loan files.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Provide general administrative support to lenders and/or managers.
2. Maintain office and documentation supplies.
3. Assist customers with the application process and close loans according to internal policies and procedures.
4. Obtain credit information and ensure sufficient loan collateral and documentation for less complex loans.
5. Work the Technical Exceptions (TE) list to ensure that bank security interests in the files are perfected in a timely manner.
6. Complete and retain all compliance-related documents (HMDA, Regulation B and Regulation Z).
7. Review new applications and loans for completeness and accuracy.
8. Answer customer inquires for less complex loans or guide them to the correct associate that can assist them.

TEAM ACCOUNTABILITIES:

1. Cross-sell other services of the bank.
2. Support and uphold the Arvest Mission Statement.
3. Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
4. Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank`s overall operation.
5. Promote professionalism at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) required
• Successful completion Fundamentals of Lending is required within the first 90 days
• One (1) year banking or other related work experience required
• Arvest experience preferred

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, copier, typewriter, adding machine, credit bureau machine, calculator and FAX machines
• Must be able to move from department to department or bank to bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk and hear, sit; use hands to finger, handle, or feel, and reach with hands and arms. The associate occasionally is required to stand, walk, and bend.

The associate must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close distance, and color vision. In addition, the ability to adjust focus is necessary to perform this function.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This position is currently accepting applications.