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Summary: Position manages relationships and customer service for accounts at the plant level including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work in tandem with Key Account Manger to cultivate new business opportunities, expand customer base and explore new markets. The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention and expansion of business opportunities with customers.

Requirements (Qualifications & Skills):

Education High school education or equivalent, College Degree Preferred.

Experience necessary 10 years in sales, customer service or related field.

Language Skills - Must be able to communicate effectively orally and in writing.

Physical Demands Must be able to sit for prolonged periods. Travel to and from Customers is a necessity. Ability to function in an industrial and office setting.

Work Environment Ordinarily an office environment, however there are periods of time where individual may have to spend time in heat, noise, cold, etc., of industrial shop.

Other: Must be able to travel extensively, up to 50% of scheduled work hours. Overnight travel is not routine, but is expected when necessary.

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.

Must be able to interact with diverse customer base in a positive and professional manner.

Demonstrate good judgment in fostering positive customer relationships.

Ability to quote pricing, manage expectations for process and delivery.

Exercise tact and ability to partner with customer to resolve issues.

Problem solving skills to meet customer expectations.

Communication skills with employees at all levels to achieve goal of exceptional customer service.

Advocate for the quality our products and services.

At all times conduct in accordance with Bodycote policies and procedures.

Commitment to ethics in all interactions.

Special Skills:

Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, equipment capabilities.

Must possess or acquire a working knowledge of heat treatment.

Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.

Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations.

Essential Job Functions (Duties & Responsibilities):

Receiving and responding to phone inquires from customers and potential customers

Sales calls on current and potential customers

Customer feedback interviews / surveys

Developing relationships with current / potential customers

Developing and delivering quotations

Customer Service Inquires

Partnering with employees at the plant level to monitor progress of work to meet customer expectations

Project Management

Clarification of customer requirements

Performs other tasks as assigned or dictated by position

EOE