Back to Home Page
Communities Industries Employers JobSeekers Advertisers PJScout Resources Recruiters About
Keywords (e.g. nurse, sales) Category State City Radius
Customer Service Manager
Arnold Group, The
Arnold Group, The

Job Location: Wichita, KS
Customer Service Manager

Wichita, KS

Order: 181179

Pay Rate/Range: DOE, please send resume with salary requirement to THIS EMAIL

Start Date: Immediately

Description: Supervising a customer support group for a local manufacturing facility.

Job Duties & Responsibilities:

  • Reviews customer requests for warranty to ascertain cause for request, type of malfunction and customer address.

  • Investigates customer problems and finds solutions. Handles major incidents that cannot be resolved by staff. Resolves complaints and order issues.

  • Analyzes data and statistics.

  • Isolates and identifies areas of improvement. Trains agents on how to adequately address problems over the phone or how to write correspondence.

  • Drives accountability for root cause analysis and implementation of processes to minimize future incidents and maximize sustainability.

  • Prepares schedules for personnel, assigns personnel to quote, data entry, proof and price dealer orders, including sample requests, warranty requests, display drawings, custom drawings and product information.

  • Keeps records of KPI for data entry, customer service and quotes.

  • Directly supervises 6 to 12 employees in Customer Service.

  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

  • Responsible for interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and, addressing complaints and resolving problems.

Required Knowledge & Experience:

  • Proficient computer skills, including Outlook, Excel and Microsoft Word.

  • Ability to solve problems in high stress, fast-paced environment.

  • Teamwork skills.

Attire: Business casual

Duration: Direct Hire

Shift: 8a-5p

Schedule: Mon-Fri

The Arnold Group is an Equal Opportunity Employer (EOE)

About Us:

The Arnold Group (TAG) has found the right job for thousands of people and we can do it for you too! Since 1979 we have been helping people find their first job as well as assisting others with career advancements and changes. TAG has immediate openings for qualified and ambitious people just like you.

Whether you are between jobs, retired, recently graduated or just looking for a flexible schedule, we can help. Our unique skill-assessment and job-matching tools assist us in providing you with job opportunities that match your abilities and interests. Well match your skills, experience, and potential to the company and job that’s right for you.

The bottom line... we’ll place you where you can succeed, and you’ll have the chance to gain valuable job experience with respected companies of all sizes. For more information about The Arnold Group, visit us online at

Wichita, KS (Corp Office)

The Arnold Group
530 S. Topeka
Wichita, KS 67202

Phone: 316.263.9283
Watts: 800.794.6098
Fax: 316.262.8790
Emporia, KS

The Arnold Group
707 W. 6th
Emporia, KS 66801

Phone: 620.342.0700
Watts: 800.637.4617
Fax: 620.342.2020
Hutchinson, KS

The Arnold Group
10 East 13th
Hutchinson, KS 67501

Phone: 620.663.5124
Watts: 800.794.0158
Fax: 620.663.5497
Salina, KS

The Arnold Group
113 S. 5th
Salina, KS 67401

Phone: 785.826.9222
Watts: 800.307.9222
Fax: 785.826.9252
Winfield, KS

The Arnold Group
1214 Main Street
Winfield, KS 67156

Phone: 620.221.7100
Watts: 800.559.3888
Fax: 620.221.7299

See all jobs in Wichita KS
  Share this job
Share |

PJ Scout
Create Free Account

PJ Scout
    Electronic Recruitment since 1988. Copyright 1995-2017 NationJob, Inc. All rights reserved.