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Associated Bank
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Job Location: Green Bay, Wisconsin
Job Type: Full-time
Shift:
Day Job
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Business Systems Analyst II- Retail/Consumer Banking-1310489
Description
Equal Opportunity Employer
The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (Associated) provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.
JOB SUMMARY
We are currently seeking a Business Systems Analyst to support various projects dealing with retail and consumer banking applications. In this role, this person would be responsible for leading small to mid-sized projects, requirements gathering and documentation, estimate gathering and documentation, software test planning, and test execution.
We are seeking a candidate with experience in creating SQL queries and someone who is comfortable working in SQL. This person will be exposed to high visibility projects, some being of a strategic nature. Additionally, experience with troubleshooting user issues, issue resolution, phone, and customer service is preferred. Experience or understanding of .NET programming could also be beneficial in this role.
The idea candidate will possess the following critical assets:
- Strong customer service skills
- The ability to manage multiple projects simultaneously
- Strong test planning and execution skills
- The ability to skillfully elicit requirements from business users
- Excellent documentation skills
KEY RESULT AREAS
1. Logical Problem Solving
2. Manage Application Life Cycle
3. Recommend & Steer Positive Business Changes
4. Documentation
5. Communications
JOB ACCOUNTABILITIES
Technical:
Research, recommend, plan, design, and deploy new and existing application enhancements to support key business requirements.
Develop project cost and benefit estimates.
Develop and execute formal application test plans that fully test all business requirements using established testing methodology. Utilize automated testing tools when appropriate to allow more efficient regression testing.
Assist Vendor Management with contract reviews.
Technical Support:
Identify and quickly resolve business application issues by performing a root cause analysis to ensure that any problems that develop are not going to reoccur.
Proactively develops communication with vendor support and vendor documentation to ensure our knowledge of vendor identified issues and releases and partner with them to ensure adherence to our change control and testing standards.
Fully document and continue with ongoing tracking of outstanding issues or focus group enhancement requests.
Communication/Personal Development:
Provide accurate time accounting on support and project activities to ensure accurate statistical reporting that can help support the value that IT brings to our customers.
Ensure compatibility and interoperability of application enhancements by staying current with industry best practices to ensure the integrity of the production environment
Follow internal project management methodology by adhering to documentation, peer review guidelines, and production change control processes when implementing application enhancements and maintenance to ensure a stable production environment.
Complete appropriate application support documentation including system models, specifications, diagrams, charts as well as Help Desk knowledgebase entries to ensure that everyone is able to support our customers effectively.
Gather application level performance data for monthly SLA reviews to measure performance.
Ensure completion of all regulatory documentation such as sensitivity, criticality and security baseline information.
Business Partnership:
Automate business application functions through businessline partnerships and ongoing communications along with review and analysis of individual business functions always looking out for possible process improvements.
Provide business alignment through regular end user meetings to define business requirements and system goals
Qualifications
Minimum Education: Associates Degree or equivalent experience
Preferred Education: Bachelors Degree or equivalent experience in the financial services industry.
Minimum Experience: 3-5 years of experience working in the Information Technology field
Preferred Experience: 5 plus years of experience using and/or supporting financial services systems
Basic Skill Requirements:
Skills--Administrative: Keep current on all policy, product and procedural changes. Ability to manage time and materials effectively. Ability to prioritize and accomplish multiple tasks while effectively servicing clients in a timely manner
- Strategy Planning - Project Management
-Organizational Skills - Time management
- Decision Making - Negotiation
- Planning Skills - Listening Skills
- Stress Tolerance - Self-direction
- Voice clarity - Multi-tasking
Skills--Machine: Microcomputer equipment, complex network electronics, typing 45 wpm, fax, phone.
Analysis: Ability to solve problems by researching and analyzing information before recommending/selecting the appropriate solution.
Math: Calculation of percentages, ratios, basic algebraic equations, etc., by following insturctions or preset formulas
Communication: Ability to communicate effectively, both oral and written, with others in a work environment. Written communication skills to draft materials that convey or request factual information where examples of both format and content usually exist and require some modification (eg. preparing letters and reports)
Scope of Position: Ability to represent the organization in a professional, self-controlled and positive manner.
Uphold the banks philosophy and all policies by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the corporation.
Impact of Decisions: Measurable, but generally narrow effect on expense, operations, colleague relations or customer relations.
Independent Action: Under direct supervision/guidance of other senior level analysts and management team. Support to Project ratio = 80:20
Contacts: Provide/Receive Factual information. Exchange Information with the contact based on experience and or specialized knowledge.
Travel: 1-5 nights/month
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job: Information Technology
Schedule: Full-time
Shift: Day Job
Primary Location: Wisconsin-Green Bay
Work Locations: GREEN BAY (HOLMGREN WAY)
2870 Holmgren Way
Green Bay 54304
Associated Bank
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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