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Associated Bank
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Job Location: Green Bay, Wisconsin
Job Type: Full-time
Shift:
Day Job
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Operations Technician IV - Commercial Loan Documentation Control-1310632
Description
Equal Opportunity Employer
The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (Associated) provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.
JOB SUMMARY
Under general supervision, performs a variety of operational tasks for the most complex processes or functions. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Exercises some judgment within guidelines. Considered a subject matter expert on operational issues related to process or function. Acts as escalation point for less senior technicians for complex issues or transactions, providing training as needed.
KEY RESULT AREAS
Coordinate / Complete Projects
Develop / Create Reports
Customer Service
Security
JOB ACCOUNTABILITIES
The following are essential job accountabilities:
Duties may include:
1. Receiving and reviewing incoming work and contacting appropriate resources as needed
2. Entering transactions into CRT/PC, verifying accuracy; and balancing general ledger accounts
3. Perform fast, effective, accurate, and courteous service to customers and banks
4. Resolving complex customer issues using multiple resources and records
5. Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
6. Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
7. Assist in the development and presentation of training
8. Prepare and distribute unit activity and procedural change correspondence
9. Assist in the development and containment of budget and completion of goals and objectives
10. Performing other related duties as assigned or requested
Qualifications
Minimum Edu/Exp: High School or Equivalent Diploma and 2+ years office experience
Minimum Edu/Exp: Technical or Associate Degree and 1-3 years office experience
Preferred Experience: 3+ years banking office/operations
Basic Skill Requirements:
Skills--Administrative: Excellent verbal and written communication. Organization, planning, decision making, time management and listening skills. Ability to maintain confidentiality of employee, customer and corporate information
Skills--Machine: 10-key calculator. Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, computers etc.).
Skills Software: Proficient in the use of Microsoft Office Suite.
Analyze: Ability to review and analyze data and draw logical conclusions.
Math: Ability to perform mathematical calculations, including addition, subtraction, division, multiplication, and simple percentages.
Communicate: Ability to communicate effectively with others in a work environment by exchanging information with employees, customers, and correspondent banks.
Special Requirements: May include lifting up to 50-75 lbs, pushing, pulling, twisting, bending, standing, walking, and/or periods of variable noise levels and/or other adverse conditions.
Job: Operations
Schedule: Full-time
Shift: Day Job
Primary Location: Wisconsin-Green Bay
Work Locations: GREEN BAY (HOLMGREN WAY)
2870 Holmgren Way
Green Bay 54304
Associated Bank
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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