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Associated Bank
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Job Location: Green Bay, Wisconsin
Job Type: Full-time
Shift:
Day Job
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Operations Technician II - Records Management & Imaging-1311106
Description
The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (Associated) provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.
JOB SUMMARY
Under general supervision, resolves moderately complex operational or customer issues by determining and taking appropriate action. Performs high volume, time sensitive tasks requiring intermediate research and problem solving skills.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesnt meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associateds anonymous Ethics Hotline.
KEY RESULT AREAS
Customer Service/Research
Account Reconcilement
Account Maintenance
Accuracy
Multi-tasking
Security
JOB ACCOUNTABILITIES
1. Originating source documents/data adhering to a range of regulations and choosing from a variety of options.
2. Processing payments, tickets, online entries, documents or items requiring a high degree of accuracy and control.
3. Resolving balancing discrepancies.
4. Researching and resolving moderately complex problems using various resources.
5. Reviewing and processing unique rejects or exceptions.
6. Performing a variety of document-processing activities related to daily transactions.
7. Maintain and follow special handling procedures to ensure customer satisfaction.
Qualifications
JOB SPECIFICATIONS
Minimum Education
High School Diploma or equivalent experience
Preferred Education
High School Diploma or equivalent experience
Minimum Experience
1-2 years office experience
Preferred Experience
2+ years banking office/operations experience
Other Duties and Responsibilities
Performs other duties as assigned.
Job Requirements
Adherence to Company policy and procedures is required.
Perform duties in accordance with the Vision & Values of Associated Banc-Corp.
Regular attendance is required.
Basic math and reading skills, and attention to detail.
Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, typewriter, computers etc.).
Represent the organization in a professional and positive manner.
Job: Operations
Schedule: Full-time
Shift: Day Job
Primary Location: Wisconsin-Green Bay
Work Locations: GREEN BAY (HOLMGREN WAY)
2870 Holmgren Way
Green Bay 54304
Associated Bank
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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