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Associated Bank
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Job Location: Green Bay, Wisconsin
Job Type: Full-time
Shift:
Day Job
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Operations Supervisor - Deposits-1311514
Description
Equal Opportunity Employer
The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (Associated) provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.
JOB SUMMARY
Supervises the daily activities of a single complex or multiple operations units. Determines workflow and scheduling. Implements operational polices and procedures. Familiar with a variety of the field`s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
KEY RESULT AREAS
Problem Solving
Supervision and Leadership
Scheduling
Research
Risk Monitoring
Workflow & Efficiency
Department Productivity Management
Decision Making
Compliance
Customer/Affiliate Relations
JOB ACCOUNTABILITIES
The following are essential job accountabilities:
1. Supervises, plans, organizes and assigns work flow of a single very complex or multiple operation areas or departments.
2. Exercises the authority of a supervisor concerning staffing, productivity tracking, service level standards, performance appraisals, recognition, promotions, salary recommendations and termination.
3. Trains and develops back office staff and new account personnel to maintain proper customer relations.
4. Responsible for implementing Institution policies and procedures in relation to operations.
5. Exercises authority, as defined by the manager, to make exceptions to policy and procedures.
6. Ensure that controls and procedures are adhered to and kept current regarding audit, SOP and security regulations.
7. Research, analyze, recommend and resolve complex work problems within the functional area(s).
8. Review recommendations from staff concerning new methods and procedures to make daily operations within the department more efficient.
9. Keep informed of new developments and technology, which would affect the Department. Ensure that training is up to date, through trade or other publications. Attend outside visits and meetings.
10. When dealing with customers, or potential customers, promote Associated Banc-Corp services and refer them to others.
11. Perform other related duties as assigned or requested.
Qualifications
JOB SPECIFICATIONS
Minimum Education: Associates degree in related field or equivalent experience.
Minimum Experience: 3 - 5 years experience in banking operations and have held a lead position, work director position, or supervisory experience.
Preferred Experience: 5 years experience in multiple banking areas and have held a lead position, work director position, or supervisory experience.
Basic Skill Requirements:
Skills--Administrative: - Basic knowledge of operations & technical applications
- General knowledge of bank services and products
- Above average Verbal/Written Communication Skills
- Above average Organizational Skills
- Above average Decision Making Skills
- Above average Planning Skills
- Above average Time Management
- Above average Listening Skills
Skills--Machine: Use of basic office equipment (e.g., photocopier, voice mail, "fax"
machine, calculator, multiple line telephones, computers etc.).
Skills Software: Proficient in the use of Microsoft Windows programs and back office
specific software platforms.
Analyze: Ability to review and analyze data and draw logical conclusions.
Math: Ability to perform moderate mathematical calculations including
addition, subtraction, division, multiplication and simple percentages.
Communicate: Ability to communicate effectively with others both verbally and in
written form.
Special Requirements: May include physical activity; occasional handling of objects up to 21-50 pounds or continuous standing, walking, keyboard, or CRT work (at least 80% of time) OR periods of variable noise levels and/or other adverse conditions.
Supervision: Direct = Varies Indirect = 0
Scope of Position:
Independent Action: Limited - Associate is required to act independently and only seeks guidance on major exceptions to pre-established guidelines. This is typically reflective of supervisory or professional associates.
Contacts: Exchanges information within multiple channels including Executive management, associates, clients, and 3rd parties.
Travel: None.
Job: Operations
Schedule: Full-time
Shift: Day Job
Primary Location: Wisconsin-Green Bay
Work Locations: GREEN BAY (HOLMGREN WAY)
2870 Holmgren Way
Green Bay 54304
Associated Bank
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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