Assurant Health is the brand name for a family of health insurance products focused on providing a variety of affordable plan choices to consumers. The portfolio of health care products includes major medical, supplemental and fixed-benefit plans for individuals, families and small employers. Assurant Health is committed to providing access to convenient health care delivery, easy-to-understand products and value-added services that help customers better manage their health care dollars and get the most out of their coverageultimately seeking to protect not only financial security but also the health and well being of its customers. Assurant Healths products are underwritten and issued by John Alden Life Insurance Company, Union Security Life Insurance Company and Time Insurance Company, which has been in business since 1892. Headquartered in Milwaukee, Wis., Assurant Health employs approximately 2,000 employees. More information about Assurant Health can be found on the companys website at assuranthealth.com.

Assurant Health is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses -- Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits -- partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets.

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York`s financial district. www.assurant.com.

Customer Service Representative

The Customer Service Representative responds to inquiries about policy provisions, company procedures, requirements for processing changes, conversions, and exchanges from policy applicants, policyholders, field force, and home office staff to contribute to the attainment of Assurant Health revenue and profitability targets.

Assist policy holders, field force, and home office staff by answering inquiries and to resolve problems related to changes, conversions, reinstatements and exchanges on State Farm or Assurant Health policies.

Research inquiries accessing various computer screens, manuals, insurance product information and applies policies and procedures appropriately. Contact various internal departments such as Underwriting, Policy Holder Services, Licensing, Commissions, Claims, Billing, Records, and Marketing to obtain information necessary to respond to customer or agent questions or problems.

Communicate with involved parties by phone, fax, email, or in-person to identify the problem or issues, gather requisite information to resolve the problem or forward it to the appropriate department for resolution or for authorization to accommodate or deny an exception.

Update the computer system with information related to the status of customers policies, policy applications.

Minimum Qualifications:

Requires 6 month to 1 year of customer service or call center experience.

Requires excellent oral and written communication skills to effectively perform customer service duties.

Requires strong interpersonal abilities to effectively deal with irate callers.

Requires ability to process complex time sensitive data and information from multiple sources, make decisions based on this data, and to effectively communicate the related required actions to a broad audience.

Requires a High School Diploma, or equivalent work experience.

Requires understanding of customer service techniques and health insurance concepts.

Requires knowledge of Assurant Health insurance products and competitor products.

Requires a comprehensive understanding of customer service processes, analysis of data, and the ability to implement procedure to improve operations based on operating data.