POSITION SUMMARY

The System Administrator I position is responsible for balancing management of defined IT systems as well as participating in the IT System Administrator Remedy ticketing queue in order to manage day to day operations of the IT infrastructure and maintenance of systems hardware and software. This individual operates on the ground level of the Infrastructure Team, provides support to the Level II and III System Administrators and looks for opportunities for improvement and innovation on IT systems. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners to provide excellent care to our patients.

This individual implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows server operating systems. He or she provides escalation support to the IT Desktop group, confers and works closely with other System and Network administrators on the Infrastructure team as well as other members of the IT and Project Management teams.

This individual would share responsibilities for the support of following systems: Windows and VMware ESX 4.x/5.x systems, Citrix XenApp 5.x and newer, Exchange 2007, SQL 2005/2008, Meditech 6.0 HCIS, as well as varied departmental healthcare application; Responsibilities on these systems may include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. He or She directs efforts of technicians, vendors and contractors who are involved in diagnosing and correcting system related failures and performing system management activities.

The SA team is widely responsible for supporting over 200 individual applications on 400 virtual and physical servers in a healthcare environment that requires 24/7 up-time. These applications are used in two hospitals and 18 healthcare facilities in Boulder county. This individual would be required to be a team player able to work on many systems both those for which they are assigned primary responsibility as well as those outside their primary focus.

Our team and company culture value the input of individual contributors, no matter seniority, and expects all members of the team to contribute ideas/solutions to challenges in the environment in a calm, thoughtful, and courteous manner. While, as in any organization, there can be high stress times, the systems administration team is tasked with maintaining a calm and well thought-out approach to solving problems in the face of stressful situations and customers. A team member must have the ability to maintain a calm and pragmatic problem solving ethic in time sensitive problem solving efforts in a 24x7 healthcare organization while delivering the highest level of customer service possible.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education or Formal Training
1. Bachelors degree in Information Systems, Computer Science, Engineering or related field or equivalent experience
2. CISCO, VMWare, EMC and Microsoft Certifications a plus

Special Qualifications (licensure, registration, etc.)
A valid driver`s license.

Knowledge, Skill and Ability
1. Extensive experience and working knowledge VMware ESX/vSphere products, Citrix XenApp application virtualization, Exchange messaging, SQL 2005/2008 database engines.
2. Extensive experience providing both end user documentation for a highly non-technical audience as well as for other IT staff.
3. Extensive experience troubleshooting complex systems with multiple vendors a plus.
4. Ability to work independently and as part of a team.
5. Experience communicating to non-technical end users in a clear and concise manner.
6. Working knowledge of Intel server architecture and technologies (Dell preferred).
7. Working knowledge of Windows server OSes (32 and 64 bit) including 2003, 2003 R2, 2008, and 2008 R2.
8. Working knowledge of Cisco switches, IOS, ASA, and routing protocols a plus.
9. Experience in a healthcare environment with Meditech HCIS a plus.
10. Experience with Storage Area Networks (EMC Clariion) and fiberchannel switches a plus.
11. Experience with content addressable archive storage (EMC Centera) a plus.

Experience
1. Three to five years experience as system/network administer in a large scale environment (200+ servers) with a large user population (1000+).
2. Experience working in a large multisite data center environment a plus.
3. VMware ESX and vSphere virtualization
4. Citrix XenApp 5.x or newer
5. Experience with Windows Sharepoint Services administration a plus
6. Microsoft Exchange 2007 or newer
7. Microsoft SQL Server 2005 and newer
8. Windows server OSes (2003 and newer)
9. Microsoft Active Directory and Group Policy
10. SAN (EMC Clariion) storage arrays a plus
11. Meditech HCIS experience a plus
12. Trend antivirus a plus
13. Symantec BackupExec a plus
14. EMC Networker a plus
15. Cisco switches, IOS, ASA a plus

MATERIALS AND EQUIPMENT DIRECTLY USED

1. Dell Servers
2. Cisco switches
3. Dell LTO Tape libraries
4. EMC Clariion, VMAX, and VNX SANs and fiberchannel switches
5. VCE VBlock Infrastructure

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

1. Infection control procedures for cabling
2. HIPAA privacy and security requirements
3. Firestop procedures for any wall intrusions
4. Physical requirements include the ability to lift forty pounds one foot for several minutes
5. Manual dexterity and hand/eye coordination capable of manipulation small switches, cables and hand tool in small areas.
6. Will need to travel to remote sites, which may include private residences.
7. Audio acuity for telephone use and detecting alarms.
8. Will work with users and vendors over phone devices giving and/or following verbal instructions.
9. Ability to work nights and weekends to support organizational needs on occasion
10. Rotates on an on-call rotation with team peers