POSITION SUMMARY

The Admissions Representatives are responsible for the smooth operation of the front offices of the Laboratories. This includes greeting patients, providing information, answering phones, registering patients by obtaining all demographics, insurance info, and ICD9 codes from patients ( or their representatives) and physicians in a courteous and efficient manner for billing, and a variety of other duties pertinent to optimal customer service, patient flow and efficient staff utilization. Patient ages served- all ages.

JOB QUALIFICATIONS

EDUCATION OR FORMAL TRAINING

High school diploma or equivalent preferred.

Medical Terminology course preferred.

Keyboarding, filing, office procedure classes and/or experience desired.

SPECIAL QUALIFICATIONS (licensure, registration, etc.)

None Specified

KNOWLEDGE, SKILL AND ABILITY

1. Exemplifies all ENCORE! behaviors and complies with house values.

2. Able to work cooperatively with other people and without direct supervision.

3. Must be able to maintain composure with working under stressful situations, high volume periods, with a high accuracy rate and productivity in a busy setting with many interruptions.

4. Must follow all dress code specifications.

5. Excellent public relations skills required. With the ability to exercise tact, judgment, and persuasiveness in creating and maintaining harmonious relations in working with co-workers, patients, families, visitors, physicians, and the general public.

6. Manual coordination to operate a keyboard, fax machine, copy machine and be able to type 50 words per minute.

7. Must be detailed oriented, self motivated, have excellent organizational skills with the ability to consistently prioritize, meet changing deadlines, troubleshoot problems and collect and coordinate data in an accurate, thorough and timely manner.

8. Ability to respect, accept and follow the direction of a lead and/or supervisor. In regards to constructive criticism and/or any part of the disciplinary process with a positive attitude and a willingness to recognize, improve, correct or change behavior, work habits, attitudes, communication style, etc.

9. Proper phone etiquette and communication skills.

10. Excellent problem solving.

11. Ability to maintain high levels of confidentiality.

EXPERIENCE

1. Previous experience working in an office setting, preferable medical, with public contact reception.

2. Knowledge of medical terminology preferred.

3. Cash handling experience preferred.

4. Customer service experience preferred.

MATERIAL AND EQUIPMENT DIRECTLY USED

Computer, fax machine, photo copier, printer, multi line phone system, scanner.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

1. Requires 6-8 hours of sitting and/or standing, walking and frequent changes of position.

2. Ability to type for prolonged periods of time interviewing patients and completing required paperwork.

3. Tolerance to high noise levels, multiple interruptions, and an ability to meet deadlines.

4. Ability to work well under extreme stress, perform any tasks at once and without supervision.

5. Manual dexterity to write and to operate required equipment.

6. Visual acuity for reading printed information and using a computer.

7. Hearing acuity to use telephone, communicate with staff, patients, etc, and to be aware of surroundings at all times.