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Job Profile
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Benchmark Electronics, Inc.
Program / Account Manager
Job Location: Winona, Minnesota
Job Type: Full time
Department:
Administrative
Shift:
Day
Summary:
This position will be located in Winona or Rochester MN. Responsible for assisting in the management of customer interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and responsible for providing strong team leadership of the customer team to ensure internal and external customer needs are met.
• Manages and leads customer team activities as primary day-to-day customer contact
• Manages multiple team tasks to include but not limited to continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory, and forecasting.
• Supports Business Unit Director as needed with building customer relationships and business development, with forecasting and pricing strategies, with ensuring profitability, and with meeting business unit objectives.
• Provides centralized management authority over all business and technical aspects of a customer account
• Manages customer concerns, corrective actions, and leads issues to completion
• Assists other team members as needed to ensure customer needs are met. Benchmark Electronics will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, disability, or veteran status. Benchmark Electronics will take affirmative action to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, religion, sex, national origin, disability, or veteran status.
Skills Required:
• Will have intermediate knowledge and experience with Excel spreadsheets.
• Will demonstrate effective communication and presentation skills, both written and verbal.
• Will demonstrate effective analytical, planning and organizational skills
• Will demonstrate effective problem solving skills and the ability to make sound business decisions.
• Will demonstrate effective interpersonal skills with co-workers and customers
• Will demonstrate confidentiality and the ability to exercise discretion and independent judgment
• Will demonstrate strong leadership skills and the ability to build, lead, and motivate teams
• Will demonstrate regular, consistent attendance and flexibility to adjust hours to meet customer needs
• Will demonstrate the ability to independently drive solutions to complex business issues with limited supervision
• Will demonstrate understanding of the extended process of material procurement, order entry and status, forecasting, manufacturing, assembly, invoicing, customer returns, inventory levels, on-time-delivery, change management,
• Will demonstrate effective risk management and project management skills
• Will be able to travel approximately 10% of the time
Experience Required:
• 2-3 years electronics manufacturing experience working with or in project engineering or program management.
• 2+years experience leading a cross-functional customer team preferred.
• Attended project management training preferred.
Education Required:
• Must have a 4-year business or engineering degree
How To Apply:
Benchmark Electronics, Inc.
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