EPIC PROFESSIONAL BILLING APPLICATION COORDINATOR (GREENVILL
Location: BON SECOURS ST. FRANCIS HEALTH SYSTEM, GREENVILLE, SC
Department: AMBULATORY IMPLEMENTATION
Requisition Number: 39404
Schedule:
Shift:
Hours:
Job Details:
Experience is required
Primary Function/General Purpose of Position
The Application Coordinator (AC) participates in the development and design of the application(s) for acute care business office procedures and is required to gain an in-depth knowledge of the application(s). The incumbent will be responsible for coordinating the design of billing, collection activities, transaction postings, contractual allowance processing and related business office processes. The AC will be knowledgeable about organizational policies, procedures and business operations, and the area of business they are representing and the functionality available in the application(s). Under the supervision of the Lead Application Coordinator, the AC will communicate with vendors installation team, review the software, analyze business operations, work with vendor and end users to tailor the system to the organization, and often participate in the initial training of end users. The incumbent will participate in current state mapping and future state workflows development, application design and development, testing support, issues resolution application integration, implementation and ongoing support activities. The AC will perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of vendor software. The AC will be responsible for developing and documenting the internal procedures that will be used in conjunction with vendor applications and will assess implementation strategies and the impact those strategies will have on workflows and operations. The incumbent will actively participate in all Enterprise Design, Build, Validate (DBV) sessions together with local systems specific Build, Design, Validate (BDV) sessions.
Employment Qualifications
The incumbent must be flexible, highly collaborative and consistently work to fill gaps and avoid overlaps in local system activities. A key requirement for the incumbent is to continuously listen, react and suggest ways to complement or assist the work of others. The ideal manifestation of the role is when all CIS involved parties seek out the incumbent as an expert resource and thought partner, which will ensure that the work is fluid and relevant to current issues.
Minimum Required Qualifications
1. Bachelor`s degree from an accredited university or college in the Business Sciences, Health Sciences (Nursing, Medicine, etc.) or in Information Systems. Candidates who do not meet this requirement may be considered if they have achieved applicable certifications and requisite work experience
2. Clinical or operational experience in the area related to the business office application
3. Demonstrated proficiency with information systems technology
4. Superior goal accomplishment skills
5. Demonstrated knowledge of revenue cycle management
6. Ability to facilitate the engagement of end users in the Design, Build, Validate Sessions
7. Demonstrated workflow process analysis and design
8. Demonstrated facilitation/training skills
9. Strong assertiveness skills, ability to manage conflict in a variety of situations
10. Effective leadership skills and strong customer service orientation
11. Superior organizational and people management skills
12. Strong communication and interpersonal skills
13. Demonstrated ability to align and motivate key process stakeholders, including patients, HIM staff, scheduling staff, registration staff, unit clerks, nurses, physicians, and other clinical/administrative staff
14. Demonstrated ability to interact with multidisciplinary teams
15. Achievement of Application Certification within 120 days of employment
16. Proficient with Microsoft Office Suite, email, intranet, internet, and other systems
Preferred Qualifications
1. Experience with implementing clinical information systems and/or large-scale and complex standardization and implementation of an ERP is highly desirable
2. Epic certification in the application being represented
3. Demonstrated application design and implementation skills
4. Experience in Epic installations
5. Experience in implementing the Epic Resolute application
6. Knowledge and/or experience in the coordination claims and remittance activities, including submitting and processing paper and electronic claims
7. Demonstrated knowledge of inpatient, outpatient, and ancillary billing functions and activities
8. Demonstrated knowledge or experience with the following concepts: account receivables, billing, paperless collections/follow up, transaction editing, payor management, electronic data interchange, payment posting, refunds, collection worklisting, fee schedules, deductibles, bad debt, write offs, payors, financial service codes, coding/charge capture, charge review, claims/claims editing, payment posting, customer service/credit & collections, insurance follow up, and coordination of benefits
9. Demonstrated experience in using IT applications to improve revenue cycle results, including cash collections, days in A/R, bad debt and denial reductions
Essential Job Functions
The AC serves on the team that designs, builds and validates the processes for their respective application(s). In addition to the duties discussed above, the incumbent is responsible for the following:
1. Knowledgeable of all aspects of the operational areas of the business office, including billing, insurance verification, transaction posting, contractual allowance processing, UB coding and bill creation, collection activities related business office processes
2. Assessing implementation strategies and the impact those strategies will have on workflows and operations
3. Working closely with the technical support on issues of install choices, master file and category list set up, synonyms and preference lists, etc.
4. Assisting in building new data sets and testing of new functionality
5. Documenting current and new workflows
6. Working with the appropriate subject matter experts in the Design, Build, Validate (DBV) sessions
7. Understanding how workflow decisions translate to application configurations
8. Developing and documenting internal procedures that will be used in conjunction with the business office applications
9. Achieving in-depth knowledge of the software and serve as a bridge between end users and vendor implementation staff
10. Participating in regular day-to-day communication with vendors installation team, reviewing the software, analyzing business operations, and working with the vendor and end users to tailor the system to the organization
11. Performing in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the software
12. Troubleshooting problems or questions from users
13. Prioritizing and implementing changes requested for the system
14. Coordinating software updates and changes with users
15. Working with users on the sharing of data, category lists, etc.
16. Setting standards for naming and numbering conventions and security classifications
17. Reviewing new vendor software releases and updates to help determine which features will be utilized
18. Analyzing data conversion needs
19. Development and preparation of test scenarios, participates in testing activities and aids trainers during user training
20. Assists in developing risk mitigation strategies
21. Collecting information regarding potential system enhancement needs
22. Analyzing new functionality in new releases to determine whether or how it should be used
23. Other duties as assigned
Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina
Job Segments: EMR, Claims, Information Systems, Developer, Accounts Receivable, Healthcare, Insurance, Technology, Finance
Bon Secours St. Francis Health System
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