Responsible for directing/coordinating customer service activities to include:
Quote dealer orders, receive orders, deliver order data to manufacturing.
Maintaining and growing relationships and facilitating warranty processes.
Reviews customer requests for warranty to ascertain cause for request, type of malfunction, investigates customer problems, finds solutions.
Handles major incidents that cannot be resolved by staff, resolves complaints and order issues.
Analyzes data and statistics, isolates and identifies areas of improvement, trains on how to adequately address problems.
Drives accountability for root cause analysis and implementation of processes to minimize future incidents and maximize sustainability.
Prepares schedules, assigns personnel to quote, data entry, proof and price dealer orders, including sample requests, warranty requests, display drawings, custom drawings and other product information.
Directly supervises customer service associates, ensure compliance with the organizations policies and applicable laws.
Responsible for HR functions and personnel relations.
Bachelors degree (BA or BS) from four-year college or university or 5 years related managerial experience and/or training, or equivalent combination of education and experience in a MANUFACTURING ENVIRONMENT.
Proficient computer skills, including Outlook, Sales Logic, Excel and Microsoft Word.
Ability to meet deadlines and expectations, follow processes and directions with strong verbal, written and organizational skills.
Handle problems in high stress, fast-paced environment through teamwork.
How To Apply:
Specialists Group LLC, The
105 S. Broadway, Suite 200
Wichita, KS 67202