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CUSTOMER SERVICE MANAGER
Specialists Group LLC, The
Specialists Group LLC, The
 

Job Location: Wichita, KS

TSG5187

CUSTOMER SERVICE MANAGER

Management

$70,000 to $75,000

Wichita, KS

South

Education Requirements: Bachelor`s Degree

Job Description:

Responsible for directing/coordinating customer service activities to include:


  • Quote dealer orders, receive orders, deliver order data to manufacturing.
  • Maintaining and growing relationships and facilitating warranty processes.
  • Reviews customer requests for warranty to ascertain cause for request, type of malfunction, investigates customer problems, finds solutions.
  • Handles major incidents that cannot be resolved by staff, resolves complaints and order issues.
  • Analyzes data and statistics, isolates and identifies areas of improvement, trains on how to adequately address problems.
  • Drives accountability for root cause analysis and implementation of processes to minimize future incidents and maximize sustainability.
  • Prepares schedules, assigns personnel to quote, data entry, proof and price dealer orders, including sample requests, warranty requests, display drawings, custom drawings and other product information.
  • Directly supervises customer service associates, ensure compliance with the organizations policies and applicable laws.
  • Responsible for HR functions and personnel relations.

Job Requirements:


  • Bachelors degree (BA or BS) from four-year college or university or 5 years related managerial experience and/or training, or equivalent combination of education and experience in a MANUFACTURING ENVIRONMENT.
  • Proficient computer skills, including Outlook, Sales Logic, Excel and Microsoft Word.
  • Ability to meet deadlines and expectations, follow processes and directions with strong verbal, written and organizational skills.
  • Handle problems in high stress, fast-paced environment through teamwork.



How To Apply:

Specialists Group LLC, The
105 S. Broadway, Suite 200
Wichita, KS 67202

 
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