Serve as the primary technical interface to support system integration & installation, troubleshooting and assisting in the repair return process.
Efficiently answer and solve customer technical inquiries regarding our products and troubleshoot via telephone, email and onsite.
Generate technical proposals, analysis, compliance matrixs, white papers, and installation instructions.
Subject matter expert in True Blue Power products, features and capabilities for one or more product lines.
Assist in Root Cause and Corrective Action activities.
Actively participates in customer training and support projects.
Bachelor of Science in Electrical Engineering or related engineering field from an accredited university, or equivalent technical degree combined with minimum 5 years of technical product development/technical support activities and experience in a customer support environment.
5+ years direct aviation experience required, preferably with exposure to aviation battery, starter/generator and power distribution, inverter, and converter systems.
Ability to read circuit diagrams.
Knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities. Knowledge of FAA Special Conditions is a plus.
Experience in technical trouble shooting with a sense of urgency and the ability to prioritize and multi-task.
Proficient in Microsoft Office (Word, PowerPoint and Excel)
How To Apply:
Specialists Group LLC, The
100 N. Broadway, Suite 200
Wichita, KS 67202