The Canyons
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Job Location: Park City, Utah
Job Type: Year Round
Days Needed to Work: Varied
Shift Needed to Work: Day
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Description
PURPOSE/OBJECTIVE
Oversee the staff, systems and programs offered by the Guest Services operation of the Grand Summit Hotel. Ensure that all guests and owners receive the highest level of service possible. To ensure that company policies, procedures and philosophy are adhered to.
DUTIES/RESPONSIBILITIES
• Provide superior service to our customers (internal and external) at all times. Follow The Resort’s etiquette guidelines.
• Responsible for the hiring, training, motivating, counseling and required termination of all associates within the Bell/Valet and Concierge departments.
• Assume abilities and/or preparation of hiring practices in association with Human Resources.
• Maintain and implement existing training programs for Guest Services positions.
• Develop and conduct daily/weekly “Service Training Topic” process; as well as monthly departmental meeting that allow for continual training and communication.
• Ensure staff is provided positive and constructive feedback on their performance through one-on-one and performance enhance meetings; as well as annual reviews.
• Front Office and Guest Service liaison to group contacts/meeting planners and Conference Services at The Canyons Resort.
• Track all Bell/Valet and Concierge associates through performance indicators.
• Utilize Guest Comment Cards, Team Member Survey, and area ratings as provided.
• Daily interaction with visual assessment of performance.
• Provide leadership and effective operation of all departmental functions. Including the ability to assume any position with regards to operation in the following areas:
WORKING RELATIONSHIP
Supervision is received from the Director of Rooms, Front Office Manager, and moderate supervision from the Vice President of Lodging or other senior staff member.
PHYSICAL REQUIREMENTS
• Standing for extended periods of time (1-2 hours)
• Lifting up to 45 lbs
• Ability to operate motor vehicles pursuant to The Canyons policy
QUALIFICATIONS
• High school with one to two years of relevant hotel supervisory experience, or a combination of education and experience from which comparable knowledge and skills are acquired for various hotel operations relating to guest service.
• Ability to deal with customers in a courteous and efficient manner.
• Ability to perform all job duties.
• Ability to learn a variety of information pertaining to the resort and the area.
• Good personal hygiene and appearance.
• Valid driver's license and Canyons Drivers License
• Understanding of basic computer software systems
How to Apply:
Application Process Welcome to The Canyons Recruiting Site. Our goal is to provide you with the tools to your success. Here are some helpful hints on how to start your future here at The Canyons.
1. Use our Online application link to apply.
2. Human Resources will send you an email to verify that we have received your application. HR will then review the information and send it to the appropriate department manager if you meet the minimum qualifications.
3. Please wait for 3 business days for the Managers to get in touch with you regarding the status of your application.
The Canyons
4000 The Canyons Resort Drive
Park City, UT 84098
The Canyons Passionate Purpose:
We are committed to owning the experience at The Canyons by anticipating, acknowledging and taking action on the spot.
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