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Coca-Cola Enterprises
Customer Service Representative CDC
Job Location: Tulsa, OK
Salary: 24960 - 24960
Shift:
Full Time / Regular / Entry-Level
Coca-Cola Enterprises
Customer Service Representative CDC
Job Location:
Tulsa, OK
Company Summary:
Coca-Cola Enterprises is the world's largest marketer, producer and distributor of Coca-Cola products. We operate in 46 U.S. states and Canada, and are the exclusive Coca-Cola bottler for all of Belgium, continental France, Great Britain, Luxembourg, Monaco and the Netherlands. Our sales represent 19 percent of The Coca-Cola Company's worldwide volume.
Coca-Cola Enterprises' growing product portfolio includes the world's greatest brands and beverages. We deliver them to the right place at the right moment with the industry's most effective marketplace execution. We are the largest nonalcoholic bottler in the world, and our total volume represents 19 percent of The Coca-Cola Company's total global volume. We also distribute Dr Pepper and other notable brands.
Job Function:
Sales & Marketing
Full or Part Time/Employment Type/Experience Level:
Full Time / Regular / Entry-Level
Openings Available:
1
Salary Range:
$12.00 + language differential + monthly incentives
Job Objective:
The Customer Service Representative (CSR) provides sales and service support to established and new, internal and external, customers in a contact center environment averaging 90-120 calls per day. A CSR is responsible for handling routine customer service inquiries, as well as escalation calls, related to product sales, delivery issues, and mechanical service calls via telephone, and to update computerized data entry systems as necessary.
Position Activities And Tasks:
* Handles an average of approximately 90-120 calls per day and accurately processes related transactions
* Applies technical and professional job knowledge to evaluate customer concerns and accurately inputs requests for product orders, equipment service, or other support activities
* Follows operational procedures by adhering to an assigned schedule
* Displays dependability by being punctual and achieves an appropriate level of attendance
* Demonstrates excellent verbal communication by providing customer service to callers
* Addresses or escalates customer issues according to existing procedures
* Abides by documented quality guidelines when handling customer calls
* Responsible for upselling and cross selling to established customers
* May be requested to call on existing customers to obtain product orders over the phone
* Korean Speaking
Job Requirements:
Education Level Required:
* High School Diploma or equivalent required
Education Level Preferred
* College coursework or degree preferred
Experience Required:
* A minimum of six months previous customer service experience and a willingness and desire to provide outstanding customer service.
* Proven ability to multi-task.
* Computer aptitude, including typing of at least 35 wpm, accurate data entry and the ability to effectively work in a Windows based environment.
* Excellent verbal and written communication as well as listening skills.
* Must work well, both independently and with a team. Ability to work in a fast paced environment and successfully manage a rapidly changing environment
Experience Preferred
* Previous experience working in a contact center environment.
* Demonstrated ability to make product recommendations to customers to increase sales.
* Korean speaking applicants a plus
Coca-Cola Enterprises
Click Here To Apply
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