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City of Tulsa
Emergency 911 Operator
Job Location: Tulsa, OK
Department:
Telecommunications, 911 Civic Center / Emergency Communications
Summary:
Responsible for answering emergency and non-emergency requests for police and fire service.
Pay Grade:
EC-01 / Beginning Salary: $2,076.53/Mo.
Essential Job Functions:
Answers various emergency and non-emergency phones;
Obtains necessary information to respond to emergency situations within strict timeframes;
Enters data from calls into Computer Assisted Dispatching System (CADS) system for transmittal to dispatch;
Operates an 800 MHz radio system with speed and accuracy.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.
Additional Job Functions:
Data entry for related areas; updates various files; and updates after hours call out list.
Minimum Requirements:
Graduation from a standard high school or possession of a General Educational Development (GED) certificate, APCO certification desirable; one (1) year general office, customer service, public safety or military communications experience including data entry and public contact. Must have the ability to think and act quickly in emergency situations, perform varied tasks simultaneously and pass police background check. Must be available to work shift work, overtime and call back.
Skill Test Required:
Data entry 5000 keystrokes (KPH) per hour with 7 errors or less, 911 address checking, 911 Grid Map, 911 Memorization, Customer Service assessment, and personal characteristics profile.
Working Environment:
- This is a continuous 24 hour/365 day operation, subject to shift work, overtime and call back to various shifts. Requires wearing City of Tulsa uniform.
- All positions remain open until filled.
Click Here To Apply
City of Tulsa
200 Civic Center, Rm 105
Tulsa, OK 74103
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