| |
|
Job Profile
|
Concord Hospitality Enterprises Company
Housekeeping Manager
Job Location: Rutherford, NJ
Department:
Housekeeping
Reports to:
Director of Rooms
Summary:
Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.
Standard Specifications:
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Essential:
1) 1 years experience as Room Attendant.
2) Knowledge of proper cleaning techniques, requirements and use of equipment.
3) Previous guest relations training or experience
4) Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
5) Ability to provide legible communication.
6) Ability to do basic arithmetic.
Desirable:
1) High school graduate or equivalent.
2) Any supervisory experience.
Skills:
Essential:
1) Ability to enforce hotel’s standards, policies and procedures to assigned staff.
2) Ability to prioritize and organize work assignments; delegate work.
3) Ability to direct performance of assigned staff and maintain a cohesive team.
4) Ability to motivate assigned staff and maintain a cohesive team.
5) Ability to ascertain staff training needs and provide such training.
6) Ability to be a clear thinker in pressure situations and exercise good judgments.
7) Ability to focus attention on details.
8) Ability to endure abundant physical movements in carrying out job duties.
9) Ability to maintain confidentiality of hotel guests and pertinent hotel information.
10) Ability to ensure security of guest room access and hotel property.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Maintains room quality based on hotel, and Franchise objectives.
- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
- Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.
- Develops and maintains a deep cleaning schedule.
- Inspects or delegates inspections of all guests rooms cleaned by room attendants.
- Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
- Ensures final inspection of al housekeeping-related work.
- Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
- Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.
- Reviews guest comment cards and complaint letters and takes action.
- Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.
- Ensures compliance with key control procedures as they relate to the Housekeeping department.
- Ensures that any and all storage areas are kept secure at all times.
- Maintains first aid kit supplies for use by employees within the Housekeeping department.
- Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program.
- Ensures all housekeeping and laundry equipment is maintained in working order.
- Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms.
- Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
- Assists the General Manager in the development of the department’s annual budget. Monitors performance against plan.
- Performs housekeeping, laundry, and/or house person functions whenever necessary.
- Completes MOD responsibilities as required.
- Communicates regularly with the Director of Rooms as to all housekeeping and/or related activities.
- Communicates and ensures follow-through on guest requests and/or complaints.
- Completes daily housekeeping paperwork in a timely manner.
- Assists the Director of Rooms and other department managers in the solution of guest-related improvements as they pertain to the housekeeping department.
- Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.
- Communicates the discrepancies in room status, and ensures that corrective action is taken.
- Complies and reports accurate room status to Front Desk.
- Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.
- Assists Management with any and all internal investigations.
- Assures complete communication within departments for all staff members.
- Conducts regular Housekeeping department meetings.
- Provides modified work duty for all employees recovering from work related injuries.
- Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost-control.
- Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price.
- Maintains working relationship with vendors and supplies to ensure effective quality products and service.
- Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.
- Report all accidents and incidents to management immediately.
Managerial Responsibilities
Manages 3 subordinate supervisors who supervise a total of 30 employees in the Housekeeping Department. Is responsible for the overall directions, coordination, and evaluation of this unit. Also directly manages 30 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, or crawl and talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. the employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.
Note:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
HOW TO APPLY:
Concord Hospitality Enterprises Company
EEO. M/F/D/V
|
| |
|
|
