Americas Car-Mart, Inc. is seeking an excellent communicator for an account representative position at its dealership in Hot Springs, AR. Currently Americas Car-Mart, Inc. is the nations largest publically traded buy-here pay-here organization in the country. With over 120 dealerships in ten states, and plans to grow at least ten percent per year, there are numerous opportunities created each day to work with customers and strengthen our relationship with them. This means you can grow with a company that is expanding and develop the full range of your collection skills with an expanding customer base. In return for your effective collection effort, Car-Mart provides a base wage, bonus opportunity and a comprehensive benefits package. If this type of customer service challenge, in a growing company with a continually expanding customer base, raises your interest, then we look forward to reviewing your resume or application. Thank you for your interest and remember, Drive Easy!

Job Responsibilities

• Contacts delinquent account holders by telephone, mail, or in person in an attempt to establish two-way communication.
• Meets with account holders in the office, listens empathetically to reasons account has fallen behind, and analyzes account to determine what payment arrangement best helps customer meet the obligation.
• Enters on-line notes in customer accounts to reflect new payment arrangement commitments as well as updated customer address, work or references.
• Verifies customer information offered on credit applications for a new sale.
• Calculates amount of debt and funds available to plan method of payoff and estimated time for debt liquidation.
• Evaluates customer records and makes recommendations concerning collecting or closing an account based on payment history and customer contacts.
• May collect funds from customers and post them to accounts.

Requirements

This position generates income for the dealership by executing Company activities that increase the customers satisfaction in the professionalism of the Finance staff, the dealership and the Company.

Qualifications

• Excellent communication skills, including ability to listen empathetically in emotional situations
• Strong problem solving skills
• Good time management skills
• High level of self-discipline; can work well independently
• High level of professionalism; treats others with respect and courtesy regardless of status or position
• Ability to work as part of team
• Good judgment: ability to analyze situations for best solution; ability to apply Company policies to individual customer circumstances

Benefits

• Base wage plus bonus potential.
• Medical, dental, vision, short term disability, long term disability, travel insurance and life insurance programs.
• 401(k) Retirement Savings Plan with Company match.
• Employment discounted stock purchase plan
• A great opportunity to join a growing company with quality people and secure financial performance.

Car-Mart of Hot Springs

1608 Albert Pike

Hot Springs, AR 71913

Contact: Mihai Flueras

Ph: 501-623-3221