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City of Greenville
City of Greenville

Job Location: Greenville, SC
Job Type: Full Time
Department: PUBLIC WORKS

$26,332.80 - $39,478.40 Annually


SC 29609, SC

Job Type

Full Time



Job Number



3/23/2018 11:59 PM Eastern

Job Description

Brief Description of the Job:
Work in two-person team, along with Call Center staff, to monitor fifteen parking facilities using security surveillance closed-circuit television (CCTV) and parking software. Respond to problems and dispatch personnel as necessary. Collect daily revenues from pay in lane equipment, restock coins, and assist with revenue verification. Rove all parking facilities, respond to customers as needed, monitor the equipment for proper operation, and restock pay in lanes as necessary during shift. Handle various equipment problems that may occur and make necessary equipment repairs to include gates, ticket dispensers, elevators, fire systems, pay stations, and others as needed. Monitor exits in order to prevent gate breaks, tailgating, and other violations. In the case a violation occurs, make note of vehicle information to report to Main Office for follow up enforcement of offenses. Monitor parking software and address issues as they arise. Troubleshoot communication issues as necessary and contact IT for support if unable to address issue. Monitor the monthly gate communications. First shift team will collect revenues from pay stations M-F and restock coins. Second shift will transport hoppers to facilities and secure in safes for next day or as needed. Assist with events as needed either as a lead at a specified location or as a supervisor for entire event. Count pay station and W Washington pay box funds M-F and prepare necessary paperwork for bank deposits and entry into AmanoMcGann. Count event monies and prepare necessary paperwork for bank deposits.

Job Duties

Essential Functions:
Monitor Facilities and Provide Customer Service (50%): Utilizing CCTV, monitor fifteen facilities to assist customers as needed and address issues before they become problems. Watch entrance and exits for broken gates, tailgating, driving around gate arms. Train general public on usage of pay stations. Assist patrons as necessary via call boxes or in field. Constantly monitor the exits and call out to customers who appear to have difficulty. During traffic backups assist customers either by processing the tickets/monies in pay station or raising the gates and dispersing the traffic using best judgment. If multiple backups, dispatch all personnel including self and transfer call boxes to cell phone to ensure continual communication with all locations. In the event of violations secure video, capture the snapshots and save to appropriate sites, input into CityWorks and document in End of Shift (EOS) report. Dispatch appropriate personnel to problem sites (security/police for fighting, DUI, speeding, partying, accidents, etc.) Monitor facilities for traffic flow, perform elevator checks including emergency phones, walk stairwells, perform random roving of facilities on foot, assist customers with issues, directions, emergencies, lost vehicles. Monitor card access particularly during known heavy traffic and exit periods and be prepared to raise gates via the appropriate software or dispatch personnel to assist. Monitor facility counts and notify supervisor of potential capacity problems. Monitor computers for any communications issues and re-establish if necessary. Monitor credit card server issues and address immediately either by on site visit to location, remote in to server to determine where the issue is, or contact supervisor. In the case of a communication failure of CCTV, re-establish as quickly as possible. If unable to correct communications issue, contact supervisor or IT immediately. In the event of a catastrophic communications failure reset the Hatteras or contact supervisor immediately. During any power outages prepare to raise all gate arms manually and monitor the situation until resolved. If not resolved by end of shift, be prepared to stay as long as necessary.

Money Handling (20%): Change out coin and bill hoppers at each location, collect overflow coins, empty ticket boxes, secure totals reports and reset coin levels each weekday morning. Inspect coin and bill validators for jams and insure that the coin slide has reopened once hoppers are reset. Collect any event monies/bags in facility safes. Collect monies from WW pay box weekday mornings. Transport revenues to main office for verification of deposits and secure in money room in preparation for verification. Totals report will be delivered to Call Center Manager (CCM) in secured bag. Take deposits to the bank and purchase the restocking coins. Return coins to Call Center where the hoppers/spare bags will be refilled for distribution to facility safes by Revenue Technician. Take any receipts/reports to Parking office and/Revenue Department in City Hall. Distribute event bags with funds to facilities prior to start of events as needed. During traffic backups be prepared to ambassador exits to empty facility quicker. Secure all funds and email Revenue Technician of funds. Monitor the money levels in pay stations at various times during a shift to maintain proper levels. Change out hoppers as necessary. Ensure that monies are secured at all times in money room and proper money handling procedures are followed.

Conduct Repairs and Preventative Maintenance on Equipment (20%): On a daily basis make multiple checks on pay station during shift for obstructions, jams, coin and bill levels, proper operation, credit card ability and keep in normal operation to prevent revenue loss and customer service issues. Following schedule, perform all necessary preventative maintenance (PM) on the pay stations to include cleaning all parts, using WD40 on hopper slides, rebooting equipment, and checking all parts. perform all necessary PM on Hotel encoders/MVE. Make all simple repairs to gates, ticket dispensers, hotel encoders, pay stations, and MVE as needed. If unable to make repairs create Cityworks to Maintenance Supervisor. Reset fire/burglary panels as necessary. Reset systems in the case of fire alarms or other security incidences. If unable, contact on call personnel. During any loss of communication to facilities, re-establish communication, reset Hatteras, reboot facility PCs, and manually open gate arms. Test all equipment as needed. Reset hotel encoders, pay stations, hotel readers, communication boards, gates, emergency phones, and elevators. During multiple issues be able to prioritize problems and address them in the order of importance (i.e.: problems at Church, Commons, Poinsett, N Laurens at 5pm on Sunday determine the priority based on known parameters of what is happening in that facility.)

Administrative Duties (10%): Process validation ticket orders as needed. Keep Mass Validation Encoder cleaned, change ribbons and tickets as needed. Inventory supplies for call center/pay stations and submit request to Office Manager. Assist with data entry of revenues into AmanoMcGann, spreadsheets. Assist CCM with parking offenses by preparing letters and citations and inputting into T2 as necessary. As determined by Call Center Manager and Sr. Parking Facilities Specialists, serve as Lead employee during event operations as needed.

Other duties and responsibilities as assigned.

Physical Demands
Overall Strength Demands: Heavy strength demands include exerting 50-100 pounds occasionally, 25-50 pounds frequently, or from 10 up to 20 pounds constantly.

Physical Demands: Continuously requires standing, fine dexterity, reaching, handling, vision, foot controls, hearing, twisting, and talking. Frequently requires walking, lifting, carrying, sitting, kneeling, and pushing/pulling. Occasionally requires climbing, balancing, bending, and crouching. Rarely requires crawling.

Machines, Tools, Equipment, and Work Aids: Hand tools, electric tools, vehicles, gates, spitters, elevators, pay stations, fire/burglary panels, fax, copier, hotel encoders, smoke detectors, card readers, communication boards, TC converters, mini vacs, mass validation encoder, and bill and coin counter

Computer Equipment and Software: PC, printer, scanner, fax, copier, Microsoft office aps, AmanoMcGann IPARC Professional, Bosch control center (for cameras), T2 (enforcement software), Cityworks, VNC and other remote access software, and HTE

Working Conditions
Overall Working Conditions: Satisfactory: Occasional exposure to unpleasant environmental conditions and/or hazards.

Environmental Factors: Daily exposure to extreme temperature, wetness and/or humidity, respiratory hazards, noise and vibration, and physical hazards.

Health and Safety: Constant exposure to communicable diseases and physical danger or abuse (intoxicated/abusive persons). Occasional exposure to mechanical hazards, chemical hazards, and electrical hazards. Rare exposure to fire hazards.

Primary Work Location: Office Environment, Vehicle, and Outdoors (Parking Facilities).

Protective Equipment Required: Safety vests and wands.

Non-Physical Demands
Frequently requires time pressures, emergency situations, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment.


Job Requirements
Formal Education: High school diploma plus six months to one year of advanced study or training in supervision of call center and staff and/or customer service is required.

Experience: Over one year of experience using Access database and Outlook. At least one year of experience in customer service and knowledge of parking operations. Must be able to effectively communicate with a variety of customers and maintain composure in difficult situations, as well as be a skilled ambassador for the City. Call center or surveillance/dispatch experience preferred.

Driver`s License Required: Class D South Carolina license.

Certifications and Other Requirements: None.

How To Apply:
Please fill out our Online Application by clicking the Apply button below:

Our office hours are 8:00 am-5:00 pm Monday - Friday.

The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.
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