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City of Greenville
City of Greenville



Job Location: Greenville, SC
Job Type: Full Time
Department: POLICE

$36,046.40 - $53,164.80 Annually


4 McGee Street - Greenville, SC

Job Type

Full Time



Job Number





8/5/2022 11:59 PM Eastern

Brief Description

Job Summary

Under regular direction and in compliance with standard operating procedures and policies, coordinates the Greenville Police Departments (GPD) false alarm billing program in accordance with the City of Greenville alarm ordinance. Maintains accurate alarm contacts for registered premises. Communicates with GPD management and City financial personnel regarding alarm fees and billing. Provides statistical data to ensure the false alarm process is managed appropriately. Provide information to citizens and alarm companies regarding the alarm ordinance and billing process. Assists citizens and businesses with the reduction of false alarms. Monitors National Crime Information Center (NCIC) certifications and ensures all public safety personnel maintain qualifications for NCIC system access. Contacts relevant court systems, warrant officers, investigators, and complainants to validate NCIC records and ensure all information is accurate and up to date.

Job Duties

Essential Functions % of Time

  • Coordinate False Alarm Process: Assist citizens with the false alarms billing and alarm registration process for the City of Greenville on a daily basis. Maintain accurate accounting of funds received for false alarm billing. Update alarm contact changes in the CAD as notified by alarmed premises in a timely manner. Initiate and maintain contact with false alarm top offenders and work with them to resolve false alarm issues. Update the suspended police response log and provide the list for use in the Communications Center. Compile statistics for GPD and City financial personnel. Reconcile financial records in the false alarm system including false alarm billing payments received by the City.
  • Ensure Agency Personnel Maintain NCIC Certification: Monitor NCIC certifications and ensure all public safety personnel maintain qualifications for NCIC system access. Activate system access for new employees and remove access as necessary for employees pending completion of NCIC system re-affirmation training and certification.
  • Respond to False Alarm Inquires: Respond to citizen and alarm company concerns/questions regarding alarm ordinance issues. Regularly communicate with the alarm management company to ensure they have all needed information to manage the contract in compliance with city ordinance.
  • Validate NCIC Records: On a monthly basis, contact relevant court systems, warrant officers, investigators, and complainants to validate NCIC records and ensure all information is accurate and up to date. As necessary, purge outdated records from the NCIC system. Document all records actions in compliance with FBI protocols.

Perform other duties as assigned.


Job Requirements

  • Associate degree in business, accounting, or a related field.

  • Over two years of progressively responsible experience in accounting, accounts payable, communications, or other related field.

  • Over two years of experience in NCIC functionality and transactions.

  • Must have or obtain NCIC Full Function and Security Awareness and NCIC ATAC certification within 6 months of employment.

Preferred Qualifications
  • Over two years of experience in telecommunications.

  • Experience as a NCIC Instructor.

Driver`s License Requirements
  • Valid South Carolina Class D Driver`s License at hire.

Performance Requirements
Knowledge of:
  • City of Greenville False Alarm Ordinance.

  • False alarm billing policy and procedures.

  • Basic accounting principles and procedures.

  • Customer service protocol and resolution of complaints and/or concerns.

  • NCIC functionality and the validation process required by the FBI.

Ability to:
  • Interpret and explain the City of Greenville False Alarm Ordinance and billing processes.

  • Utilize a variety of communication and interpersonal skills to interact successfully with people at a number of levels inside and/or outside the organization.

  • Establish and maintain effective working relationships with co-workers, supervisors, and the general public.

  • Regularly work within situations requiring confidentiality.

  • Communicate clearly, accurately, and professionally, both verbally and in writing.

  • Prioritize competing demands.

  • Responsible for the reconciliation and/or accounting of funds.

  • Work with a high degree of accuracy and attention to detail.

  • Accurately register locations submitting alarm registrations.

  • Produce accurate statistical data.

  • Write reports, prepare business letters, summaries, meeting minutes, and emails using proper format, punctuation, spelling, and grammar, using all parts of speech.

  • Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

  • Utilize specialized software and systems to include Computer-aided Design (CAD) software, false alarm software, address checker, VConnect, EAgent NCIC software, and 911 audio recording system.

Working Conditions

Working Conditions
Primary Work Location: Office environment.

Protective Equipment Required: None.

Environmental/Health and Safety Factors:
Relatively free from unpleasant environmental conditions or hazards.

Physical Demands:
Constantly requires sitting, handling, vision, hearing, and talking. Frequently requires fine dexterity and twisting. Occasionally requires standing, walking, reaching, climbing, and bending. Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

Mental Demands:
Frequently time pressures, frequent change of tasks, performing multiple tasks simultaneously, and tedious or exacting work. Occasionally requires working closely with others as part of a team and noisy/distracting environment.

Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.


The City offers the following health insurance options to eligible employees:

  • Medical
  • Dental
  • Vision
  • Basic Term Life
  • Employee Supplemental Life
  • Spouse Term Life
  • Child Term Life
  • Short Term Disability (STD)
  • Long Term Disability (LTD)
  • Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
All health insurance coverage is effective the first of the month following the employees hire date except for LTD which is effective the 91st day following date of hire.

  • General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
  • The City of Greenville observes 11 paid holidays.
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.

  • Employee Recognition & Awards Program (ER&A)
  • Employee Service Awards
  • Longevity Bonus
  • Worker`s Compensation
  • Deferred Compensation
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)

City of Greenville (SC)

206 S. Main St

Greenville, South Carolina, 29601




How To Apply:


Please fill out our Online Application by clicking the Apply button below:


Our office hours are 8:00 am-5:00 pm Monday - Friday.

The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.


See all jobs in Greenville SC
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