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OTC DAIHEN, Inc
Field Service Technician
Job Location: Dayton OH; Louisville KY; Nashville, TN
Shift:
Full-time Regular / 8:00 am to 5:00 pm or as needed by customer. Travel 25% to 75%.
Department:
Service
Reports To:
Service Manager
Job Specifications
Knowledge of:
Welding, robotics, computers, electronics, pneumatics, and hydraulics.
Ability to:
* Read and understand mechanical, electrical/electronic, pneumatic, and hydraulic drawings, schematics, and diagrams.
* Apply technical skills in an effective manner.
* Demonstrate interpersonal skills, including excellent written and verbal communication skills.
* Work effectively with little or no supervision.
* Travel upon request (25% to 75% of time).
Skill / Experience:
Must be fully trained on all current and past robot and controller types.
Education:
An Associates Degree in a technical field or equivalent is required plus three to five years experience in a related field or equivalent combination of education and experience.
Licensure or Certification Requirements:
Valid Drivers License
Essential Duties And Responsibilities
Provide customers with technical support in the following areas: installation and startup, preventive and corrective maintenance, application support, system modifications, and telephone support.
1. Perform emergency corrective maintenance in the field utilizing in-depth troubleshooting of a wide variety of robot models and peripheral equipment.
2. Provide in-depth troubleshooting via phone with customers in the field.
3. Perform preventive and corrective maintenance on customer product in-house.
4. Adhere to safety standards in the field and at customer locations.
5. Accurately and in a timely manner complete all paperwork associated with trips and in-house repairs.
6. Inform Regional Sales Managers (RSM) of service related issues in their area and coordinate any sales leads with the appropriate RSM.
7. Provide technical support to other Field Service Technicians in the field.
8. Provide technical support to all distributors.
9. Assist customers via phone and in the field on application and process related issues.
No supervisory responsibilities.
Usual Physical Demands
The following physical demands are typically exhibited by position incumbents performing this job's essential duties and responsibilities. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
While performing duties of this job, the employee regularly exhibits digital dexterity when working on the computer. The employee frequently sits for extended periods of time, and stands and walks in the execution of duties. Employee occasionally bends and reaches. Vision demands includes frequent close, relatively detailed vision using a computer screen and working on Daihen equipment. Employee drives and/or flies to customer sites. Employee uses robotic and welding equipment. Employee must maintain regular attendance and punctuality as an essential part of the job function.
This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position.
Esther Kadash
OTC DAIHEN, Inc
1400 Blauser Drive
Tipp City, OH 45371
Phone: 937-667-0800 ext 215
Fax: 937-667-0885
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