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Inside Sales/Product Specialist - Customer Service
Dixon Valve & Coupling Company
Dixon Valve & Coupling Company
Job Location: Cincinnati, OH
Job Type: Full Time
Department: Customer Service
Job Details

Dixon is looking for a Inside Sales/Product Specialist to join its Bayco Division in Cincinnati, OH. Previous experience in the tank truck industry is preferred. This position provides superior customer service to both external and internal customers. Main responsibilities will include assisting customers in resolving product or service issues by clarifying the customers request, selecting and explaining the best solution for the customer, and following up to ensure resolution. Other responsibilities include supporting the external sales team by handling literature requests, special order entry, and troubleshooting field problems, creating and managing spreadsheets, preparing and providing sales performance reports to the sales team, handling FloTech, Bayco and dry disconnect products and any other task that is required by the sales team from time to time. Very occasional travel may be needed.

Make the Right Connection with Dixon!

At Dixon, we value the contributions of our Military Veterans and proudly employ our nations heroes. Veterans are strongly encouraged to apply.

  • Provide customer service to both customers and outside sales team
  • Quote special orders and expedite urgent orders
  • Execute requests for literature, technical documentation, customer RGA, special orders or product construction through engineering
  • Troubleshoot and resolve product or service issues
  • Build relationships with Key Customers
  • Interface with engineering to provide technical information and chemical compatibility for our products
  • Support the outside sales efforts
  • Expedite urgent orders

  • Excellent communication skills, verbal and written. Ability to communicate technical concepts to a variety of audiences confidently, and professionally
  • Product knowledge and ability to understand applications
  • Execute requests for literature, technical documentation, customer RGA, special orders or product construction through engineering
  • Strong computer skills; Microsoft Office, Google Drive
  • Strong ability to handle challenges and multitask with a positive attitude
  • Mechanical and Electrical aptitude and ability to troubleshoot
  • Desire to follow up and see tasks through to completion

The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment at DVCC, Inc. is contingent upon the candidate`s ability to pass a pre-employment criminal background check, drug screening and physical capabilities test.

Applicants are considered for all positions without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status and any other status protected by federal, state or local law.



Trouble Shooting



Functional Expert: Considered a thought leader on a subject

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity



Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



Associates or better.



2 years: Previous experience in the industrial hose fitting industry

2 years: Previous customer service experience

Licenses & Certifications


Microsoft Office Suite


Dixon Valve & Coupling Company

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.

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