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Customer Quality Engineer
Ficosa North America Corp
Ficosa North America Corp
Applicants please send your cover letter and resume to:

Job Location: Cookeville, Tennessee
Department: Quality Department
Facility: Cookeville Plant
 1.     MISSION:


  • Ensure customer satisfaction by supervising the final product’s quality according to the client quality standards, following the control guidelines defined by the Quality Department.



·       Communicate the claims of the clients in the plant quality meetings.

·       Pay attention to the needs related to the customer of the rest of Quality Department functions, in order to work in a coordinated way.

·       Establish a periodical and effective communication channel with the customer, in a way that he feels comfortable and facilitates the solution of any problem, as well as to understand his needs in order to transfer them to the plant.

·       Coordinate the solution of the problems detected by the customer through team group problem solving methodologies and its specific format depending on the customer (8Ds, 5 Whys, NMCAR…).

·       Administer the selection of defective material in the customers’ sites and communicate the internal selection guidelines to the Plant Quality Engineer.

·       Verify the effectiveness of the actions taken by the problems solving groups.

·       Make sure that the actions of self control / prevention are thoroughly applied and, if it’s possible, they are applied to similar products / processes.

·       Know the work methods of each customer and write the documentation for its products, from the initial samples to the line products.

·       Take part in the team in charge of FMEA definition and revision, Control Plan and other needed documentation.

·       Coordinate the plant customers’ visits and audits, preparation of customers’ visits and presentations.

·       Maintain the Quality System in its areas of responsibility.

·       Take part in the preparation of the third part audits, following the guidelines settled by the audit system coordinator: Plant Quality Engineer.

·       Analyze the needs of production, measurement and control in order to satisfy the customers’ requirements.

·       Look after the effective use of the quality program modules.

·       Suggest and execute the improvement of activities to make an annual improvement plan, based on the historical problems of the customer, potential problems and future needs detected.

·       Take part in the launching projects teams.

·       Actively cooperate with the Department in the maintenance, promotion and improvement of  Occupational Safety and Health  (OSH) and Environment.




Academic background:

University degree in Engineering or similar


Additional training:

Quality and Environmental Systems.



English (Medium  level)


Minimum Experience required:

2 year in similar position.

How To Apply:
Applicants please send your cover letter and resume to:

Ficosa North America Corp

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