Heartland Health
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Job Location: Saint Joseph, Missouri
Job Type: Full - Time
Department:
Six Sigma
Facility:
HRMC
Shift:
Day
Hours:
Hours Per Week: 40
Work Schedule: Monday-Friday
Temp/Non-Temp: Regular HH Emp
Positions Available 1
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Type of Benefits Available:
Full-Time Benefits
Job Description:
The TL-Performance Improvement works under the direction of the PL - Quality Safety Risk. Is responsible for the design, deployment, monitoring and evaluation of the organizational performance improvement program. Plans, directs, and coordinates the resources necessary to provide support to improvement teams and delivering results in specific times frames. Consults with leadership to identify process improvements to achieve operational and strategic goals. Educates leaders and other key stakeholders in all performance improvement concepts, including Six Sigma tools and methods.
Performs other duties as assigned.
BEHAVIORAL COMPETENCIES
Employees are responsible for the following RESPECT Plus Core Behaviors as defined in the RESPECT Plus document:
Accountability
Communication
Appearance
Confidentiality/Privacy
Attitude
Courtesy
TECHNICAL COMPETENCIES
Employee in this position perform the following technical competencies:
Manages and oversees internal certification of Apprentice Black Belts, Black Belts and Master Black Belt. Responsible for ensuring that all Black Belts meet deliverables and the time frame commitments to their respective teams.
Consults with senior leadership and administration to recommend potential PI projects to achieve operational and strategic goals.
Identifies, develops and implements processes to share "lessons learned" from Performance Improvement Initiatives throughout the organization.
Applies rigorous analytical skills and persuasive leadership skills to improvement efforts.
Carries PI concepts, plans, and tools to Senior Leadership. Educates and maximizes the understanding of PI techniques and improvement efforts throughout the organization.
Refines and maintains PI infrastructure including Six Sigma, infrastructure models, plans, objectives, tools and measures.
Prepares, administers and manages the overall PI operations and budget. Monitors and analyzes budget variances to ensure effective cost containment.
Aligns with operational staff assigned to operational improvement to ensure communication between the entities, as well as providing input on combined projects.
Responsible for staying abreast of current and innovative trends in performance improvement.
Creates, plans, implements and maintains PI strategic plans.
Produces significant results in cost savings, productivity and quality improvements.
Provides oversight and direction of multiple PI projects and communicates results to keep leadership informed of the initiative and recognize success.
Provides enterprise leadership for PI/Six Sigma initiatives.
Performs other duties as assigned.
Job Qualifications:
EDUCATION:
Baccalaureate degree required. MBA or MHA preferred.
LICENSURE/ CERTIFICATION:
Prefer certification as Black Belt in Service/ Healthcare or Industrial/ Manufacturing or working towards certification.
EXPERIENCE:
Five years of progressively responsible management experience required. Demonstrated analytical skills or Black Belt certification. Must have knowledge of latest performance improvement systems and previous experience with leading Performance Improvement Initiatives, involvement with Six SigmaLEAN or other similar improved methodology. Quality awards programs preferred (demonstrated results in five or more DMAIC or equivalent project methods). High level of proven team leadership; demonstrated ability to lead and execute multiple engagements simultaneously. Facilitation and presentation skills required. Previous experience in Information Services, computer science, including analytical applications preferred. Five years of progressively responsible management experience required. Previous diverse nursing experience desirable.
ESSENTIAL TECHNICAL/MOTOR SKILLS:
The leader will possess a set of skills including, but not limited to team leadership, conflict resolution, listening skills, and the flexibility to meet the changing needs of the enterprise. The leader will maintain skills in process improvement and change management through knowledge of the operational and technical skills needed to meet high quality outcomes.
INTERPERSONAL SKILLS:
Open and flexible
A catalyst for change
Curious-does not merely accept the status quo; resourceful and creative
People and relationship oriented
Highly effective listener and communicator
Influential and politically savvy
Operates with strong integrity and ethics. Instills trust and honesty
Knows how to instill accountability and commitment in others
An energizer, mobilizer, and motivator; unafraid to take appropriate risks
Innovative and forward-looking
Implementation-focused
Manages conflict without becoming defensive or angry
Self-reflective-knows strengths and weaknesses and self-manages effectively
Maintains a sense of humor and optimism under pressure
ESSENTIAL PHYSICAL REQUIREMENTS:
Moving, walking, balancing, kneeling, crouching, stooping, reaching, standing, pushing, pulling, lifting, and restraining. Must travel throughout the Heartland complex to meet with users in their environment.
ESSENTIAL MENTAL ABILITIES:
The leader will possess a set of skills including, but not limited to forecasting, analyzing, synthesizing, explaining, adapting, comprehending, interpreting data, negotiating, organizational skills, speaking in front of groups, team leadership, conflict resolution, listening skills, the ability to select and develop a competent team leader staff, and the flexibility to meet the changing needs of the enterprise, and analytical skills. The leader will maintain skills in process improvement and change management.
ESSENTIAL SENSORY REQUIREMENTS:
Must be able to communicate via telephone and in person. Must be able to review reports and organization goals for quality and accuracy. Communicate effectively with all levels of staff and customers.
EXPOSURE TO HAZARDS:
Limited exposure.
HOW TO APPLY:
To apply for this position, please access the url below. Then, please enter the following Job Number "Search by Job Number:" field on the bottom of the page:
Job Number
09-2940
Company Summary:
Located in beautiful St. Joseph, Missouri, a city named as an "All America City," Heartland Health is an integrated health delivery system, which includes a medical center, physician practices, foundation and a health plan. Our flagship facility is Heartland Regional Medical Center (HRMC), which consists of 351 staffed acute care beds in a Level II trauma hospital. HRMC is JCAHO-accredited, and serves a regional population of 294,000 in Missouri, Kansas and the bordering counties in Nebraska and Iowa.
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