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Heartland Health
Service Leader - Medical Services / SL-Medical Services
Job Location: Saint Joseph, MO
Job Type: Full-time
Department:
SL-Medical Services
Facility:
HRMC
Shift:
day
Hours:
40 hrs per wk
Temp/Non-Temp:
Regular HH Emp
Positions Available
1
Type of Benefits Available
full-Time Benefits
Job Description:
All the criteria-based duties and standards within this document will be performed according to established policies, procedures, and guidelines within Medical Services and Heartland Health.
BEHAVIORAL COMPETENCIES
Employees are responsible for the following RESPECT Plus Core Behaviors as defined in the RESPECT Plus document:
Accountability
Communication
Appearance
Confidentiality/Privacy
Attitude
Courtesy
JOB SUMMARY & PRINCIPLE ACCOUNTABILITY
The Vice President reports to the Administrator of the Medical Center and will be responsible for the Hospital's standards of care, leading professional standards activity to potentially achieve Magnet status and nursing excellence. He or she will be accountable for the inpatient and outpatient operations of: General Medicine/Oncology; Medical Telemetry; GI Services; Wound Care and Curative Services; Cancer Center and Mental Health.
The Vice President works together with the Medical Services Physician Administrative Leader (PAL) to accomplish the satisfaction, quality, safety and financial goals. The pair will accomplish this through the Medical Director and Team Leaders within this service line. The priority is to gain commitment on the goals and activities to achieve "world class" Medical service. The service will represent an alignment of all specialties under this service line.
SCOPE OF ROLE
The Vice President reports to the Administrator of the Medical Center, who reports to the Chief Operating Officer of the organization.
The V.P. is responsible for the HRMC inpatient and outpatient operations of:
General Medicine/Oncology
Medical Telemetry/Step-Down
GI Services
Wound Care & Curative Services
Cancer Center
Mental Health
Total service line staff encompasses 225 FTE's and oversight of a $29 million operating budget. Focus will be given to insure that all negotiated levels of service are met within the service line. Further, the incumbent will insure that techniques for measurement of improvements are benchmarked in each area.
PRIMARY JOB RESPONSIBILITIES
Building Partnerships - The V.P. is responsible for assuring that community and regional healthcare needs are defined according to service line parameters, partnerships are built with physicians to accomplish service line needs, critical equipment and supplies are planned and budgeted, and that support from Marketing and Communications positively promotes the services in the region.
Business Acumen- The V.P. is responsible for establishing balanced scorecard measures, projects and other activities to accomplish the goals of the assigned service area-assuring alignment with Medical Center and Enterprise goals and initiatives. The V.P. assures that progress on goals is formally monitored on a monthly basis by reviewing progress with direct reports using Results Review, Balanced Scorecard, financial reports, quality reports and other appropriate indicators. The V.P. aggregates service line indicators for presentation to the Administrator on a monthly basis.
Coaching/Teaching & Team Development- The V.P. must attract, develop and retain employees who are quality-minded, achievement-oriented, and committed to achieving the mission and values of the organization. The V.P. works with direct report leadership to devise performance management processes to assure expectations are clearly communicated and measured-assuring alignment of individual efforts with their group and broad organizational goals.
Customer Service & Facilitating Change -A critical element of the V.P.'s role is constituency relationships. The V.P. is effectively a bridge builder among constituents with potentially competing needs and priorities. The V.P. must proactively develop positive, effective, credible relationships with physicians, Team Leaders, other V.P.s, the Administrator, Process Leaders across the organization, Officers, patients and their family members/visitors, regulators, and vendors and consultants.
Functional and Industry Knowledge- The V.P. works with financial analysts and decision support personnel to create and monitor capital and operational budgets. The V.P. works with physicians and other organizational staff to define equipment, supply, labor and other resource needs, helps prioritize among competing needs, and works with Administrator to finalize annual budget. The V.P. also assures information technology meets the clinical and decision support needs of the service line.
Managing & Mobilizing Resources- The V.P. is a key advocate to assure services by clinical, ancillary and physician providers are carried out with the highest attention to quality and safety. The V.P. works to identify process improvement opportunities, evaluates organizational structure and staffing to assure quality and safety is attained, assures quality and safety measures are defined to both regulatory and organizational standards, and works with internal and external staff and regulators to assure high quality, safe patient outcomes. The V.P. is highly involved in sponsoring and participating on teams to resolve quality and safety issues, and assures that all units and multidisciplinary teams have aligned their work with the overall quality plan, and are clear on priorities and resources.
Job Qualifications:
EDUCATION: Undergraduate Degree in a clinical or healthcare management discipline required, Masters Degree highly desirable.
LICENSURE: Specialized skills noted by Board Certification or License in the Service area, preferred.
EXPERIENCE: Minimum of seven years of service line relevant management experience with a strong ability to gain high, credible visibility throughout the organization. Seen as a first point of contact around service line needs and goals. Other abilities and results include:
Proven record of developing and implementing strategic plans-able to translate plans into actions that achieve the goals of the organization
Ability to work effectively and collaboratively with diverse constituents. Manages associated conflict and competing priorities in a diplomatic, non-defensive manner
Broad-based experience in all aspects of managing an organization, including finance; information systems; program, service or business development; communications and marketing; and patient relations
Has been part of an organization that implemented an organizational transformation. Has a passion and focus on process improvement strategies. Effectively holds the operation accountable for achieving targeted outcomes and patient satisfaction
Strong record of selection, development, performance management and retention of effective, self-motivated staff
ESSENTIAL TECHNICAL/MOTOR SKILLS: The incumbent will possess a set of skills including, but not limited to team leadership, conflict resolution, listening skills, the ability to select and develop a competent team leader staff, and the flexibility to meet the changing needs of the enterprise. The successful incumbent will maintain skills in process improvement and change management through knowledge of the clinical and technical skills needed to meet high quality outcomes.
INTERPERSONAL SKILLS:
Open and flexible
A catalyst for change
Curious-does not merely accept the status quo. Resourceful and creative
People and relationship oriented
Highly effective listener and communicator
Influential and politically savvy
Operates with strong integrity and ethics. Instills trust and honesty
Knows how to instill accountability and commitment in others
An energizer, mobilizer, and motivator. Unafraid to take appropriate risks
Innovative and forward-looking
Implementation-focused
Manages conflict without becoming defensive or angry
Self-reflective-knows strengths and weaknesses and self-manages effectively
Maintains a sense of humor and optimism under pressure
ESSENTIAL PHYSICAL REQUIREMENTS: Moving, walking, balancing, kneeling, crouching, stooping, reaching, standing, pushing, pulling, lifting, and restraining.
ESSENTIAL MENTAL ABILITIES: The incumbent will possess a set of skills including, but not limited to forecasting, analyzing, synthesizing, explaining, adapting, comprehending, interpreting data, organizational skills, speaking in front of groups, team leadership, conflict resolution, listening skills, the ability to select and develop a competent team leader staff, and the flexibility to meet the changing needs of the enterprise, and analytical skills. The successful incumbent will maintain skills in process improvement and change management.
ESSENTIAL SENSORY REQUIREMENTS: Visual and hearing skills.
EXPOSURE TO HAZARDS: Limited exposure.
To apply for this position, please access the url below. Then, please enter the following Job Number "Search by Job Number:" field on the bottom of the page:
Job Number
05-9717
Click Here To Apply
Company Summary:
Located in beautiful St. Joseph, Missouri, a city named as an "All America City," Heartland Health is an integrated health delivery system, which includes a medical center, physician practices, foundation and a health plan. Our flagship facility is Heartland Regional Medical Center (HRMC), which consists of 351 staffed acute care beds in a Level II trauma hospital. HRMC is JCAHO-accredited, and serves a regional population of 294,000 in Missouri, Kansas and the bordering counties in Nebraska and Iowa.
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