Job ID 2018-11983 Job Category Patient Financial Services Job Type Full-Time Shift First Shift # of Openings 9 Shift Time Days Posted Date 2 weeks ago
Overview Are you looking to join and engage in a customer service driven opportunity in healthcare that provides a very important and valuable function? Kettering Health Network is looking for a Scheduler II to serve as a first point of contact for patients looking to schedule medical appointment at one of Kettering Health Network's patient care facilities.
Responsibilities & Requirements Scheduler II position duties include, but are not limited to the following:
Act as a first point of contact for new and reoccurring patients scheduling various appointments with clinical facilities around the network.
Maintain interpersonal relationships with patients visitors, and other office personnel, while assuring confidentiality of patient information
Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form
Keep Manager informed of situations involving discretionary concerns.
Using an electronic scheduling system, assist patients and physicians in scheduling appointments to ensure appointments are scheduled as expeditiously as possible.
Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations.