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Entry Level Help Desk (Application Support & Training)
Vitalyst LLC
 
Job Location: Cleveland, OH

We're looking for individuals who enjoy learning new things and working with corporate professionals, each and every day. Although our roots are defined by the help desk label, we have transformed over the past quarter century into a family of Productivity Consultants that is unsurpassed in meeting and exceeding the needs of our client base.

Job Description

Productivity Consultants are the first point-of-contact in response to customer telephone inquiries, e-mails, web tickets and voicemails. Our Productivity Consultants provide business users with educational and support services for their technology tools. Additionally, select Productivity Consultants may deliver coaching and training through webinars, or even live (on-site) sessions. To be a successful Productivity Consultant, you should be customer-focused, have excellent communication skills, be professional, and be able to learn at a fast pace.

Productivity Consultant Responsibilities

  • Provides outstanding service with a positive, empathetic and professional attitude
  • Schedules follow-up support calls to reinforce learning and enhance understanding
  • Displays excellent verbal and written communications
  • Communicates and coordinates with colleagues to deliver the answer
  • Operates capably in a fast-paced environment
  • Follows detailed instructions with consistency and accuracy
  • Adapts easily to rapid changes in requests, processes, and procedures
  • Acquires new technical, business, and customer service skills proactively
  • Conducts training, either live or virtual
  • Recognizes the human aspect of each customer's experience

Optional Useful Skills:

  • Knowledge of Microsoft Office and other productivity software
  • Possession of Technical training and/or industry certifications
  • Experience and/or education within the IT field
  • Experience training and/or teaching
  • Public speaking

About the Position

Hours

During the first 90-days, the working hours for this position are 9:30 AM 6:00 PM, Monday-Friday. Once training is complete, alternative work schedules are established to address staffing as well as individual needs. We are a 24/7 help desk and offer a wide variety of schedule options including but not limited to the following:

  • Earlier Starting Shifts
  • Overnight Shifts
  • Weekend Shifts

Traditional Benefits

Core Health Benefits Program:

  • Medical and Prescription drug coverage
  • Dental coverage
  • Voluntary Short-Term and Long-Term disability plan
  • Voluntary Critical Illness and Accident Benefits plan
  • Basic Life Insurance (employer paid)
  • Vision coverage (employer paid once you enroll in medical)

Additional Benefits and Perks:

  • Paid Training - Key processes and procedures initially; then ongoing training
  • Paid Time Off: Generous and flexible paid time off policy
  • 401(k) Savings Plan (with Employer Match)
  • ID Theft Protection Insurance
  • Legal Protection Benefit
  • Pet Insurance
  • Employee Assistance Program
  • Workplace accessible by car or public transportation
  • Free on-site parking available for all employees

Why you should apply

About Vitalyst

Vitalyst provides business users with educational and support services for their technology toolsthe software applications employees use every day to do their jobs. Our services include live phone support to answer how-to' and technical questions as well as in-person coaching and training, live and recorded webinar training classes, and a self-help web portal. We also provide video content and digital reference guides with tips and tricks for using the latest tech tools.

Our Employees

New employees arrive in various stages from all walks of professional activity. This diversity actually unites us with an enhanced self-assurance: if a solution is not readily apparent, our entire crew of consultants is available to hammer out the best response. Teamwork! And all of us share one very important thing in commonwe love helping our customers!

Ongoing Technical Training after initial training period

  • A supportive culture
  • Core values we are all proud to share
  • We are a team of highly trained experts (just ask us!). We depend on each other for help, motivation, and the ability to deliver our best customer experience possible!

How to Apply:

After applying to this position, your application will be processed by our recruitment team. Within a few days you will be contacted via email for the next steps in our hiring process.

Click HERE

For more information about our company you can always visit www.vitalyst.com





PI131188775





 
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