Command Post Technologies (CPT) is seeking a Network Engineer Tier-2 in Norfolk, VA. We are seeking self-motivated and dedicated individuals to join our expanding Network Operations & Security Center (NOSC) team.
This role will require a broad array of technical knowledge and troubleshooting skills to support a wide range of network equipment. This role will include responsibility for monitoring equipment spread across multiple sites and will require the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stake holders informed as needed. The qualified individual will be able to work quickly and effectively to resolve problems. They will need to be able to work both independently and as part of the NOSC team. This role requires some shift work.
- Provides customer support, service, and technical support through analysis and problem solving
- Conduct Tier-2 analysis of customer issues, generate trouble tickets, and work to ensure timely resolution
- Document network events and proactively seek solutions to outages, etc.
- Build and maintain NOSC situational awareness through change-over briefings and pass-down logs
What You'll Be Doing:
Work day/night/weekend 24/7 shift in support of network operations monitoring
Using SolarWinds and other custom solutions for network troubleshooting and support
Recognize and prioritize network incidents, use analytical skills to remediate or escalate to higher tier as needed
Notification to customer and third-party vendors of network related issues and outages
Document all tools, tactics and procedures
Supporting and troubleshooting Cisco routing and switching equipment as well as other components of LAN and WAN networks
- 3+ years of experience in a broad range of technical task assignments
- IAT Level II Security Certification (Security + CE or GSEC or SSCP or CCNA-Security)
- Active TS/SCI clearance
- Cisco experience
- Bachelor's degree in a related field
- Help Desk ticketing experience
- SolarWinds experience
- Juniper experience
About Command Post Technologies Inc:
Command Post Technologies, Inc. (CPT) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) founded in 2008 and headquartered in Suffolk, VA with personnel in various states including Virginia, Maryland and Texas. With 2/3 of our staff former military, CPT firmly believes in employing veterans. Command Post Technologies, Inc. is a unique provider of innovative solutions that enhance our corporate clients' productivity and empower our Government clients with the ability to protect against all enemies: foreign and domestic. CPT adapts its successful military experiential approach to the needs of leaders in a global business environment and provides an elite leadership curriculum that results in a world-class, leadership-altering event.
We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identify, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.