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Longchamp USA
Job Location: Central Valley, NY

Job Summary: Assists Store Manager in directing all activities related to customer service, store sales support functions, store operations, merchandise flow, expense management, and shortage prevention. Assumes Store Manager's responsibilities when Store Manager is unable to fulfill their duties due to an absence or inability to perform job.

Essential Duties & Responsibilities:

Managerial/Supervisory Responsibilities:

  • Provides leadership and creates and maintains a positive work environment that results in motivation, retention and turnover reduction.
  • Assists in the planning and assigning of sales team's daily tasks and goals. Assures proper completion through follow-up.
  • Assists the Store Manager with scheduling, and has some involvement in hiring, terminating, developing staff, training, etc.
  • Communicates with all staff as well as assists Store Manager in assessing staff's performance.
  • Daily reconciliations, cash handling and assists with bank deposits.
  • Assists or opens and closes the store as necessary.
  • Management of all office tasks including management of funds, receiving, inventory and may assist with payroll.
  • Assists in monitoring sales performance, through the analysis of sales reports.
  • Keeps records of sales.
  • Maintains adherence to all company policies and procedures.

Sales and Customer Service:

  • Generates and maximizing sales by convincing clients to purchase the company's products.
  • Maintains an awareness of all product knowledge and merchandise care information.
  • Stays updated on new items and customer service guidelines and store policies.
  • Develops and maintains client books.
  • Keeps records of sales.
  • Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
  • Greets, serves and advises clients with outstanding customer service and a friendly smile.
  • Gift wraps and bags items for customers.
  • Assists with mailings, answers phone, and takes care of phone orders.
  • Assists in floor moves, merchandising, and displays.
  • Assists in processing and replenishing merchandise.
  • Participates in receiving and monitoring floor stock.
  • Stocks and re-stocks shelves, counters, and/or tables with merchandise.
  • Tags merchandise as needed (not only during sales period).
  • Keeps the sales floor clean and orderly and practice the highest standards of general house keeping.
  • Accurately and efficiently completes all sales transactions and maintain proper cash and media accountabilities at POS registers.
  • Works on special projects as necessary.
  • Any other duties as assigned by Store Manager and/or Vice President of Retail.

Handles all aspects of maintaining the sales floor in an orderly fashion:

  • Maintains an awareness of all product knowledge, information, and merchandise sales, etc.
  • Assists in floor moves, merchandising, display maintenance and general store housekeeping.
  • Assists in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
  • Stock shelves, counters, or tables with merchandise.
  • Stays updated on new items, store promotions, and policies.
  • Keeps the sales floor clean and orderly and practice the highest standards of general house keeping.
  • Assists the Store Manager with communications with our Warehouse Distribution Center, Customer Service Manager, France and Store Manager regarding shipping & delivery information as needed.



Minimum Qualifications:

  • This job requires a minimum of a High School Diploma (or GED) and either have a degree in Retail, Fashion or related field or equivalent work experience and education.
  • Five plus years' high-end retail, boutique or sales related work experience.
  • Understand inventory, customer's sales experience and merchandising.
  • Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
  • Proficient with the USP System.
  • Properly prepare and send shipments.
  • Properly receive and check shipments.
  • Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.


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