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Tech, Config/Rem PreInstl III
Canon Solutions America, Inc.
Job Location: Monroe, NJ

Canon Solutions America, Inc.

Requisition ID: 25344
Category: Warehouse
Position Type: Full-Time


Performs comprehensive pre-install and setup of all assigned machines per Pre-Install/Configuration Shop Standards. Performs Used equipment evaluation, repairs, maintenance and preparation per standard used /remanufacturing processes. Diagnoses complex equipment and repairs. Provides tech support and direction to lower level technicians. Continues to pursue progressive development of technical skills via Canon training and OJT, and assists in other Logistics areas as assigned. Performs Quality Assurance inspections and final testing on finished products. Ensure all units meet or exceed specifications in Department Quality Plan and in the Technical Service Manuals.


- Perform assigned configurations each day at or above the established benchmark for all models done.

- Maintain appropriate monthly average labor time for "S" and "C" calls, dependent on assigned work load and availability.

- Achieve monthly accountability expectations for positions (based on shop tech matrix).

- Complete repairs and maintenance on Used equipment within the RDC goals (for either transfer triage/evaluation or for final preparation for local delivery or within the Technical Service Manuals guidelines and the Work Instruction and Quality plans.

- Maintains all technical information and Canon property assigned.

- Assist and/or cross train in other Logistics functions as assigned.

- Available to work overtime (daily and weekends) as required .

- Communicates well with fellow team members, internal customers, supervisors and other internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of Used machines.

- Be able to provide high level of diagnostic and evaluation trouble shooting of all equipment.

- Ability to provide lower level technicians technical support and direction.

- Assist with Monitoring and maintaining shop cleanliness and security.

- Assist in maintaining high level of work quality for shop.

- Performs Quality Assurance inspections; write and evaluate test procedures, suggest improvements.

- Perform final test on finished units, confirming finished products meet specifications in Remanufacturing Quality Package and in the Technical Service Manuals.


Typically requires general and/or vocational training plus 2 to 4 years of related experience.
- Degree in Electronics, or equivalent training in Military/Trade School/Industry.
- Copier insudtry experience.
- Strong Understanding of all computer platforms, general application software and networking environments.
- Strong working understanding of internet environment.
- Capable of accessing E-support via a computer and using on-line tools.
- Strong technical and non-technical support and communication skills with willingness to assist / teach other.
- Demonstrate appropriate level of technical knowledge, skills and learning ability.
- Travel to support other RDCs as assigned (valid driver's license and acceptable driving record necessary).
- Must be able to lift 50lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Must be capable of pushing equipment through warehouse as needed. Ability to work entire shift while standing with occasional rest.
- Must be able to use hand and small power tools, and various measuring and testing devices to perform job duties.
- You may be required to work in a plant that is not environmentally controlled and requires work in extreme heat/humidity during summer months.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at


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