ROLE:

Working within Ecommerce & Marketing team, role supports the ongoing development, enhancement and maintenance of range of ecommerce sites in the Painful Pleasures portfolio. Responsible for daily maintenance and upkeep of specific areas of the site including building web pages, posting images and other site content, adding and editing links, building, organizing and maintaining product categories, auditing search terms and implementing rule changes that drive relevancy and sales, streamlining and improving site navigation and other daily tasks as required. This person will also be responsible for learning and documenting business systems that integrate with the website and become a resource on managing and trouble-shooting issues with feeds and other integrations. Will also be responsible for assisting with setup and maintenance of new websites and assisting with a wide range of tasks to support the re-platforming of existing sites

ESSENTIAL FUNCTIONS:

• Responsible for managing internal site search, including daily review of top and trending search terms, boosting products, brands and categories, regular reporting of whats being searched and overall enhancement of the tool to increase conversion and revenue

• Set up new products and editing existing products across multiple websites (on both Shopify & Magento 2)

• Partner with Marketing team to create and edit new pages and categories based on priorities or initiatives

• Assist with finding and implementing new tools or site enhancements that increase efficiency and drive higher conversion rate

• Troubleshoot & fix issues that relate to websites, including learning custom-built tools and processes to effectively manage feeds and other site integrations

• Report bugs and site issues -- logging tickets, following-up with developers, testing bug fixes

• Performs other duties as assigned.

SKILLS:

• Experience with working on front-end facing content on websites and requisite knowledge of building, testing and launching website content

• Google Analytics or other measurement tools, ability to understand reporting and use to help determine KPIs for success in relevant areas

• Strong attention to detail, an open mind and a bias towards action a get it done attitude without fear of failure

• Desire to learn new tools and processes with ability to work within loosely defined guard rails

• Ability to work in fast-paced, high-growth environment can work with ambiguity while helping to define ways to improve tools and processes

KEY PERFORMANCE INDICATORS (KPI):

• The application of time management skills and the proven ability to meet deadlines

• The ability to create deliverables that contribute to the financial success of the business

• The cultivation of Interpersonal relationships, building and maintaining strong lines of communication and teamwork across all levels of the organization.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• 2-5 years in Ecommerce, Web Content, Search, Site Development or other Web or Ecommerce fields

• Knowledge & understanding of Ecommerce Sites & Web Businesses, Shopify & Magento 2 experience is highly desirable

• Understanding of ecommerce and basic website tools (site search, product taxonomy, metadata and product management, page building)

• Not required but helpful skills include knowledge of SEO, HTML and CSS, feed management or other site integration experience also a plus

• Helpful to have analytical skills and ability to identify solutions to business problems, especially for future growth opportunities Google Analytics knowledge highly desirable

• Knowledge of Tattoo and/or Piercing industries helpful, but not required

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds if needed.

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