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Senior AMD Claims Representative
Farm Bureau Mutual Insurance Company of Michigan
Job Location: Lansing, MI

Farm Bureau Mutual Insurance Company of Michigan

Job ID: 2021-3328
# of Openings: 1
Location: Lansing, MI
Category: Claims
Company Name: Farm Bureau Mutual Insurance Company of Michigan
Status: Regular Full-Time
Work Hours: Monday-Friday, 8:00 a.m.-4:30 p.m.
Salary Minimum: USD $50,852.00/Yr.


To provide an efficient settlement of automobile physical damage losses while providing a WOW! customer experience.


Complete appraisals and evaluate damage on vehicles. Relate appraisals to appropriate repair costs so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the customer and aid in the retention of business.

Maintain general knowledge of automobile repairs, procedures and accepted repair practices. Stay informed of the latest changes and updates in automobile repairs and technology.

Focus on customer service by maintaining timely contacts with customers to inform them of their claim status and their role in the settlement process.

Maintain a general knowledge of repairs and values of all heavy equipment including semi tractors,
trailers, and motor homes.


Required: High school diploma or equivalent required. Three to five years' experience required. Must pass AIC 30 if less than three years' experience. Must possess basic knowledge of computer word processing. Possess the capability to converse with customers regarding the settlement of automobile claims required.

Preferred: Bachelor's degree preferred. Experience in large commercial vehicle damage and evaluation preferred.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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