| |
|
INTRUST Bank, NA
Bankcard Collector
Job Location: Wichita, KS
JOB DESCRIPTION SUMMARY
Department:
Bankcard Collections
Job Grade:
19 Job Code: 02__0018
Hours:
Monday through Friday 8:00-4:45, Possibly some Saturday work 8 a.m. - 12:00 p.m.
General Description:
- Performs various tasks involving significant contact with INTRUST customers in person, over the phone and by mail for the purpose of recovering funds due the bank.
- Customer contact is varied and in depth.
- Customer inquiries are seldom routine and involve extended contact with the customer in order to assure a satisfactory resolution; position requires independent decision making to resolve customer problems and complaints.
- Position requires significant relevant experience or equivalent education.
- Incumbent may be a group leader or a lead worker, providing some work direction to junior employees; collect on past due accounts on credit cards, business cards and overdraft accounts.
Essential Functions:
- Performs collection and skip tracing to recover funds utilizing an auto dialer as well as making manual calls.
- Answer phones and may distribute mail.
Skills, Knowledge and Abilities:
- High school education is required with 2 years of solid collection experience in a high volume shop.
- Need high degree of self confidence, good oral communication skills, and a desire to perform at above average levels; ability to use PC and auto dialer and a proficiency in Excel and Word.
Competencies:
Communications, Cooperation, Credibility, Customer Service Orientation, Integrity, Initiative, Job Knowledge, Quality, Teamwork, Accuracy, Attendance & Punctuality, Compliance, Conflict Resolution, Continuous Learning, Dependability, Judgment, Oral Communications, Personal Appearance, Persuasiveness, Planning & Organization, Problem Solving, Product Knowledge, and Quantity.
Working Conditions:
Normal office environment; long periods of sitting and viewing a personal computer. This job description summary in no way states or implies that these are the only activities to be performed by the employee occupying this position.Employees will be required to follow any other job-related instructions and to perform any other job related responsibilities requested by their supervisor.
INTRUST Bank is an Equal Opportunity Employerdf-nj
INTRUST Bank, NA
|
| |
|
|
