Job Summary: The Banking Center Assistant Manager is responsible for selling all bank products and services to customers and non-customers in a needs-based manner. The position is responsible for the daily operations of the banking center, supervising, mentoring and coaching the teller and/or personal banker team for the attainment of goals, as well as assisting the Banking Center Manager in sales management duties. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUSTs Character Qualities.

Essential Functions:

Identify customers and non-customers financial needs and sell all appropriate products and services.

Service customer`s accounts as needed and proactively communicate with customers to ensure their financial needs are met.

Ensure customer satisfaction and service quality according to INTRUSTs Character Qualities.

Supervise, evaluate, inform, and provide direction to all banking center associates.

Assist with the development of goals and plans of action for branch staff consistent with Bank objectives.

Share responsibility of observing each teller daily with Lead Teller and/or Banking Center Manager.

Share responsibility of conducting daily sales meeting with Banking Center Manager.

Review profiles performed in banking center daily. Use results to coach, encourage, recognize and share best practices.

Complete required sales behaviors and follow-ups daily.

Complete any other banking center-specific responsibilities as determined by the Banking Center Manager.

Accountabilities:

Net loan growth

% of branch staff meeting their Minimum Performance Standards (MPS)

% of fees collected

Compliance/audit

Education and Experience: High School diploma or equivalent is required; bachelors degree preferred. Two or more years of banking or management experience is required.

Required Skills and Knowledge: Knowledge of: strong sales and customer service skills; strong oral and written communication skills. Ability to: make independent decisions regarding banking center operations for which there are not always precedents; analyze and solve problems that are of a complex nature, requiring judgment, for which there are not precedents; originate new procedures and approaches to problems when necessary; and perform duties under frequent time pressures.

Required Licenses and/or Certifications: None

Physical Demands: Occasional lifting up to 25 pounds; the ability to stoop and bend; must be able to sit or stand for long periods of time, as required by job duties. Long periods of time will be spent viewing personal computer.

Working Conditions: Normal office environment.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Bank is an Equal Opportunity Employer