At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other. INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. Its something weve learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all trust.
Job Summary: The Banker is responsible for selling all bank products and services to customers and non-customers in a needs-based manner to fully meet all their financial needs. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUSTs Character Qualities.
- Identify customers and prospects financial needs and sell them all appropriate products and services.
- Service customers accounts as needed and proactively communicate with customers to ensure all their financial needs are met.
- Ensure customer satisfaction and service quality according to INTRUSTs Character Qualities.
- Identify needs-based opportunities and make sales referrals to all areas of the corporation to fully meet customers financial needs.
- Complete any other branch-specific responsibilities as determined by the Banking Center Manager or Banking Center Assistant Manager.
- Consistent use of good judgment to protect customers and INTRUST Bank.
Education and Experience: High School diploma or equivalent is required; some college or higher education preferred. 1-2 years previous experience in customer service or sales preferred.
Required Skills and Knowledge: Demonstrated strong sales and customer service skills, effective communicator, listener and organizational skills. Must be familiar with Microsoft Office products and know how to use the Internet.
Required Licenses and/or Certifications: Nationwide Mortgage Lending System Registered or ability to meet qualifications for registration.
Physical Demands: Occasional lifting up to 25 pounds; the ability to stoop and bend; must be able to sit or stand for long periods of time, as required by job duties. Long periods of time may be spent viewing personal computer.
Working Conditions: Normal office environment.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individuals protected category constitutes a bona fide occupational qualification.