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Job Location: Atlanta, GA
Job Type: Full-time
Department:
Koch Business Solutions, LP
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HRSC Knowledge Management Leader - 010677
Description
Koch Business Solutions, LP (KBS) is the centralized shared service company that provides services to all Koch companies. Our major product lines include Human Resources Services, Technology Services, and Accounting/Financial Services. Koch Business Solutions` employees share Koch companies` core values of humility, integrity, and respect for others. These values also include a discovery mentality, which is reflected in our employees` initiative and desire to learn. The result is Principled Entrepreneurship - doing well by doing good. Our customers view us as valued partners in their success.
The KBS Human Resources Solutions group provides automated payroll, benefits and relocation services to the companies of Koch Industries, Inc. Our motivated, dependable and specialized professionals offer consultation and creative solutions for the changing needs of a diverse customer base.
The KBS HR service center supports 5+ business groups with over 40,000 employees. We are seeking an experienced leader for a newly created role that will develop and implement a knowledge management strategy for the HR Solutions Call Center and then work to roll it out across the rest of the HR Solutions teams. We are looking for a self-motivated individual that has the experience and expertise who is looking for the challenge of building a knowledge management capability within an established shared service business. This is a key role for KBS as the KM Leader will collaborate and consult with the cross functional teams and customers to identify and implement the tools necessary to implement this strategy.
This role will include:
- Identifying, capturing, designing and organizing required knowledge and content including cross functional documentation, policies, procedures and training
- Owning knowledge management practices, to include communication/distribution to functional teams, service delivery teams and subject matter experts about updates, enhancements, etc.
- Designing, implementing and managing the information technology
- Identifying, designing and implementing a robust KM modules that creates a greater Employee Self-Service Capability
- Identifying, designing, implementing and managing key performance indicators with audits to measure system, training and services effectiveness, quality and responsiveness.
- Owning the knowledge management processes around querying available resources for changes, updating content, providing urgent updates, documenting changes and responding to data and access requests.
Work Experience/Skills REQUIRED:
- 5+ years previous experience developing and implementing knowledge management process and/or strategies
- Must possess knowledge of leading KM methodologies
- A proven track record in leadership and coaching skills
- Strong collaboration skills and a history of establishing effective partnerships at all levels of the organization
- Strong project management skills
- Strong history of problem solving, including proactively recognizing areas for process improvements
- Strong verbal and written communication skills, with a versatile communication style across all levels of the organization
- History of successfully articulating needs for change, negotiating where necessary, and implementing those changes.
- Ability to manage multiple priorities and confidential data in a fast paced, high volume HR environment
Education Required:
We are an equal opportunity employer. M/F/D/V
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
Job Category: Human Resources
Location: USA-Georgia-ATLANTA-GA
Company: Koch Business Solutions, LP
Schedule: Full-time
Job Type: Regular
Koch companies
We are an equal opportunity employer. M/F/D/V
Drug tests are required, unless prohibited by state law
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