Los Alamos National Bank (LANB) is owned by Trinity Capital Corporation, a one bank holding company.  We are the largest independent community bank in New Mexico with a history of award winning customer service and performance excellence.  LANB continuously seeks individuals who can add to our momentum and share our values of innovation, flexibility, social responsibility, valuing people, efficiency and excellence in customer service.

The Account Service Representative (ASR) is often the first impression a customer, business or visitor has with Los Alamos National Bank.  The ASR will provide excellent customer service to current and potential customers and will represent the Bank in a positive, professional manner.  The ASR will assist current and potential customers with inquiries about our products and services and will make appropriate recommendations and open new accounts.  Duties include safe deposit vault entry, assisting customers with ATM and debit card requests, check orders, compromised accounts and savings bonds.  ASRs will work with other departments to resolve customer inquiries, problems and complaints. 

Essential Job Duties:

         Greet customers and visitors promptly and in a friendly, professional manner

         Open new accounts and services for customers with a high level of professionalism, knowledge and customer service

         Assist current and potential customers with questions about our products and services and make appropriate recommendations

         Prepare the necessary documentation and issue disclosures

         Make sound decisions by assessing the risk, customer expectations and your level of authority

         Work closely with other departments to assist customers with questions, concerns or complaints

         Maintain internal controls and meet regulatory requirements

         Provide customers access to their safe deposit box and assist with ATM and debit card requests, check orders, compromised accounts and savings bonds

         Provide notary services

         Work at other bank offices as needed

         Perform a variety of other duties as assigned

Skills and Requirements

         Excellent customer service skill

         Excellent verbal and written communications skills, including the skills necessary to deal tactfully and professionally with customers and third-party vendors/partners

         Proficiency in the use of current technology and software including a personal computer, Microsoft Office (Word, Excel and Outlook) and the internet

         Data entry proficiency

         Good organizational skills, a high level of accuracy and strong attention to detail

         Effective time management and the ability to work independently

         Ability to function in a high volume and fast paced environment

         A general knowledge of deposit account documentation and regulations preferred

         Ability to be bonded as a notary public

         Ability to lift up to 25 pounds

         Bilingual in Spanish and English preferred

            Equal Opportunity Employer