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Liberty Savings Bank/Ohio
Financial Center Service Manager I
Job Location: Englewood,OH
Job Type: Exempt, Full Time, Grade Level 9
Department:
Retail Banking
Job Summary:
Works with Financial Center Sales Manager to meet/exceed sales goals, provide leadership and guidance to personnel and ensure successful daily operations of the financial center.
Essential Functions:
* Manages financial center sales staff to meet/exceed financial center sales goals by mentoring/coaching the staff, using the CNA process to cross-sell additional products/services, and generating consumer loan activity.
* Ensures staff provides superior service to the customers by servicing transactional needs, maintaining confidentiality and responding to customer questions/requests in a timely manner.
* Proficient at identifying customer needs, recommending specific products and/or services and closing on sales opportunities identified through the CNA process.
* Expands customer relationships by making appropriate referrals, such as investments, mortgage and commercial lending.
* Mentors/develops staff by providing on-going sales coaching, regular feedback on performance, opportunities for development, writing reviews, making recommendations to reward performance exceeding standards and handling employee disciplinary issues in a professional, objective and impartial manner.
* Ensures staffing levels are adequate to meet needs by conducting interviews and hiring staff, complying with federal, state, and local employment laws and promoting equal employment opportunity efforts.
* Ensures staff complies with bank procedures and follows regulatory/operational/security guidelines by instructing and guiding employees and performing internal financial center audit functions.
* Increases financial center efficiency and staff knowledge by ensuring employees are properly trained in banking transactions, customer service and cross selling skills, proper telephone etiquette and company goals.
* Assists Financial Center Sales Manager with business development responsibilities and conducts presentations at Sales/Service Meetings.
Secondary Functions:
* Performs banking transactions and opens new accounts as needed.
* Represents the financial center in the local community by participating in civic and community events and activities.
* Assists Financial Center Sales Manager with the financial center budget process by providing suggestions when preparing the annual budget goals and controlling staff overtime and supply expense.
* Identifies commercial loan opportunities and performs tele-consulting calls.
* Contributes to the team effort by working on special projects/reports, performing other job-related duties, and accomplishing related results.
Physical Demands:
* Talking—Ability to express or exchange ideas by means of the spoken word.
* Hearing—Ability to receive detailed information through oral communication.
* Seeing—Ability to view a computer screen for an extended period of time and/or identify individuals visually.
* Standing—Ability to stand on feet for long periods of time.
* Walking—Ability to use feet and legs to move from one place to another specifically in narrow/confined spaces.
* Finger dexterity—Ability to work with fingers for handling coins or other small objects and use a keyboard.
* Reaching—Ability to extend hand/arms in any direction to move/handle objects.
* Lifting—Ability to lift and/or move up to 25 pounds.
Knowledge, Skills and Abilities:
* Associate’s Degree in related field or equivalent business experience required.
* Minimum 18 months combination banking and sales experience required, to include retail banking and consumer lending, 6 months with Liberty, preferred.
* The ability to utilize sales techniques to expand banking relationships and have strong knowledge of bank operations/products and compliance regulations required.
* Demonstrated leadership/decision-making skills and the ability to motivate/lead staff is required.
* Strong communication skills and the ability to communicate with all types of individuals, provide superior customer service and work well with others is required.
* Professional manner and a well groomed business-like appearance required.
* Flexibility to participate in civic/community activities and work a flexible schedule based on Financial Center need is required.
* Good basic computer skills and the ability to utilize industry-related software is required.
Please stop by any location to complete an application or apply online at:
Apply Here
Liberty Savings Bank/Ohio
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Credit Report and Fingerprinting required.
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