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Customer Care Center Representative
Landmark National Bank
Landmark National Bank
 
Job Location: Manhattan, Kansas
Shift: Full-Time
Hours: Flexible
Category: Banking
Salary: varies, depending on experience
Landmark National Bank, Manhattan, currently has an opening for a Flexible Full-time Customer Care Center Associate to provide excellent standard of service. 

Position responsibilities include:
  • Receives inquiries and or contacts customers by telephone.
  • Uses bank computer systems to log and retrieve information as well as to track and resolve problems relating to customer accounts.
  • Provides prompt, quality customer service using available online records.
  • Responsible for taking and processing research requests and delivering results to the customer within established timeframes.
  • Communicate with divisions and other departments when necessary to provide prompt, quality customer service.
  • Make adjustments, corrections, and changes to records within defined authority.
  • Maintain a working understanding of, and comply with applicable banking regulations and policies.
  • Meet service standard requirements provided by Customer Care Center Manager.
  • Assist team members.
  • Initiate outbound follow-up calls to build relationships with customers.
  • Discuss and promote products, practices, rates, and fees of the bank.
  • Support the strategic goals of Landmark National Bank.
  • Utilize proper customer identification procedures.
  • Process transfers between deposit accounts.
  • Perform other tasks and duties as assigned by Customer Care Center Manager.
 
Qualifications:
  • Ability to act as a team leader when manager is not available.
  • Banking experience preferred.
  • Bilingual with English/Spanish a plus.
  • Good verbal, written, and listening skills.
  • Ability to be a team player.
  • Flexibility in scheduling.


HOW TO APPLY:
Please apply online:

Landmark National Bank




Landmark National Bank offers a competitive salary and benefits package, and is an equal opportunity employer.
 
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