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Job Profile
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Mercury Marine
Technical Account Manager
Job Location: Fond du Lac, WI
Department:
Marketing and Sales and Service
Hours:
Hours Per Week: 40
Position Summary:
Territory: Missouri and Kansas
To provide all dealer and retail customers with technical/service support, assistance in the areas of service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury products.
Primary Duties and Responsibilities:
- Provide service management counseling, onsite training in service management and technical areas.
- Investigate, diagnose and resolve service related product malfunctions and issues.
- Complete on-going evaluations of all dealers and to assist them with a business plan to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner.
- Territory account management responsibilities for:
-Prospecting and dealer selection for best service
-Dealer non-renewals / terminations interacting with sales, credit departments.
-Dealer service development and training.
- Assist OEM Boat-builder service as required
- Organize Dealer visits to provide improved dealer support.
- Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.
- Face to face interaction with consumers to resolve their product questions and issues.
- Participate and assist Marketing department with local, regional, national boat shows, tournaments, and special events, as required.
Knowledge, Skill and Ability Requirements:
- Thorough knowledge of Mercury products
- Full understanding of customer service philosophy and procedures of the company
- Thorough knowledge of marine industry service management
- Interpersonal skills necessary to deal with customers and effectively communicate
- Excellent organization and planning skills
- Willingness to travel (75% - 90%)
- Ability to work independently, make accurate decisions and analyze risk
Education and Experience Requirements
- High School Graduate plus 2 years junior or technical college.
- High School Graduate and technical training course work
- 3 - 4 years in marine service related capacity.
How To Apply:
Mercury Marine
An Equal Opportunity Employer m/f/d/v.
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