Miles Kimball Company, a leading multi-channel merchant, has an exceptional opportunity for a Bilingual Customer Service Representative in Oshkosh, WI.

Bilingual Customer Service Representatives handle sales and customer service calls in English and Spanish for multiple catalogs. Team Members in this position need to maintain their knowledge of product and business rules to ensure a positive customer experience. This position is for individuals with solid communication skills, fluency in Spanish, as well as excellent customer focus.

Major Position Responsibilities and Accountabilities:

• Answer incoming customer service and sales calls for all divisions.
• Communicate with customers in English or Spanish as needed.
• Place outbound return sales and customer service calls to customers requesting service in Spanish
• Provide World Class customer service to all customers.
• Accept complete ownership for each call to insure one call resolution providing an excellent customer experience.
• Maintain a professional working relationship with internal and external customers.
• Maintain department performance standards in productivity and quality.
• Use KIXS methods and processes.
• Ensure proper use of KRONOS, Impact 360, Email and other on-line tools.
• Responsible for knowledge of products and information contained in each catalog.
• Responsible for knowledge of business rules and call scripting.
• Maintain attendance and schedule adherence.
• Adhere to Call Center metrics which include offering BUMPs, Affinian and Cross Sells.
• Willingness to cross-train on other functions and maintain said skills.
• Attend product or training meetings as required.
• Perform other duties as assigned.

Required education, skills, abilities, and experience:

• High School Diploma or equivalent
• Previous customer service experience a plus.
• Written and Verbal Fluency in Spanish
• TSR sales experience preferred.
• Type 20 wpm.
• Strong written and verbal communications skills.
• Proven decision making ability.
• Excellent phone communication skills required.
• Basic computer skills required.
• Be available to work at minimum 50 hours in a 2 week period.
• Be available to work weekends, either 8 hours every other weekend or 6 every weekend.
• Be available to work mandatory extra hours as call volume requires.